We are looking for professionals with experience in **customer service** to join our Eagles Team. If you seek challenges and an inclusive, diverse, and stimulating environment, this is the perfect opportunity to take off in your career! **Responsibilities and duties** **The challenges awaiting you at your next destination are:** * Handle complaints received from the Front Office, registering and tracking cases until resolution; * Analyze information and evidence to support responses; * Ensure all interactions comply with internal policies and procedures; * Support continuous improvement of customer service processes by identifying opportunities to prevent future incidents; * Collaborate with various departments across the company to gather information and solutions; * Produce follow-up reports and area performance indicators. **Requirements and qualifications** **Essential items in your professional baggage:** * Completed High School education * Prior experience in **customer service or related fields**; * Strong verbal and written communication skills; * Critical analytical ability and organizational skills; * **Intermediate/advanced English and Spanish**, due to interaction with international customers and partners; * Familiarity with CRM tools and incident tracking systems (desirable). **Additional information** **Here, you fly higher with the Travel Benefit**, allowing you to issue domestic and international air tickets at special discounted rates for yourself, family members, and friends. **And we must not forget the benefits:** * Health insurance; * Dental insurance; * Group life insurance; * Meal allowance; * Food allowance; * Transportation allowance; * Profit-sharing program (PLR); * Gympass or Totalpass; * Partnership club with hundreds of affiliated companies; * Birthday day off. **Important information:** * Work location: CRC \- Granja Julieta * Working hours: 8:00 AM \- 5:24 PM. * Work model: Hybrid (4 days remote, 1 day on-site). **If you identify with our Way, apply now and join the Eagles Team! Fly with us!** We democratize access to air transportation in Brazil and have established ourselves as one of the fastest-growing airlines worldwide. Proudly innovating, we pioneered solutions such as facial recognition *check\-in*, onboard wi\-fi, mobile geolocation for Customers, and a fully accessible website designed specifically for people with disabilities. None of this would be possible without our greatest differentiator: **GOL’s Eagles**. With this incredible team, we deliver dedication, care, and the unique GOL Way of Being and Doing—connecting people and creating new stories every day. Our culture is diverse and grounded in values that accompany us on every new flight, consistently reflecting who we are: **Simple, Human, and Intelligent**. By our side are Colleagues who proudly carry the **Orange Blood**, masterfully living our purpose of being **First for Everyone**.
João Silva
Indeed · HR
João Silva
Indeed · HR
