**We are Dasa, the largest integrated healthcare network in Brazil.** We are passionate about people and achieve the best results with good people who work together. In our corporate area, you will find a dynamic environment that innovates to simplify — this is a place of learning and opportunity for transformation. We want to transform global healthcare and are seeking talents who care for and support one another, because together we believe that being Dasa means being the person who transforms the future of healthcare. Does this resonate with you? Then \#VemSerDasa. **For us, diversity matters!** We recognize that diversity broadens innovation in workplaces, but above all, we are certain that we are part of this transformation. We promote dignity and respect for all people, so they feel safe being their authentic selves. Our opportunities are open to all individuals who believe in transforming the future of healthcare. We encourage applications from everyone who recognizes the importance of building a prejudice-free, harassment-free, and discrimination-free environment as part of this transformation — and \#VemSerDasa. Together, we always deliver our best. **\#VemPraDasa \#DasaLovers \#VemSerDasa** **Important:** We do not charge any fees during our selection processes. **Responsibilities and duties** About the position: We are looking for a communicative, proactive professional focused on customer experience to join our customer service team. In this role, you will be responsible for supporting customers through various communication channels, contributing to excellence in service and continuous improvement of our performance metrics. **Key responsibilities** * Provide customer service via voice, chat, and e\-mail channels; * Proactively contact customers for follow-up and responses, ensuring an agile and resolution-oriented experience; * Contribute to improving customer service metrics, prioritizing quality and efficiency in interactions; * Support other customer service areas with administrative tasks. **Requirements and qualifications** To transform healthcare, you need: * Completed high school education; * Residence in **Cascavel/PR**; * Proficiency in Microsoft Office Suite; * Experience in customer service, preferably by phone; * Strong communication skills, organization, and focus on resolving requests. **Additional information** **Schedule**: Monday to Friday, 8:00 AM to 5:00 PM; Saturdays, 8:00 AM to 12:00 PM **Work model**: Remote * If necessary, onsite at: *Alto Alegre, Cascavel \- PR* It is by caring for our people that we become the healthcare that people desire and the world needs — check out our benefits: * Nutrition support: Meal Voucher/Food Voucher or On-site Cafeteria (depending on location); * Health support: Health Insurance and Life Insurance; * Development support: Dasa University, Career Development Cycle, Technology/PMAX Academies, and Crescer Program within Dasa; * Others: Transportation Voucher and Performance Bonus (PPR). Only Dasa offers — the Health Program, based on five pillars: * Spiritual: yoga; * Physical: TotalPass, primary care clinic, discounts on exams and vaccines; * Intellectual: Dasa University; * Relational: UAU Benefits Club and SESC benefits; * Emotional: Telepsychology. * Benefits may vary depending on the job location and brand. Important: You are applying to our talent pool for positions across Brazil, in locations where Dasa operates (Northeast, Central-West, Southeast, and South regions of Brazil). Therefore, please note that as soon as a position matching your profile becomes available, we will contact you. In the meantime, keep your information updated and complete all online assessment stages so we can learn more about you. Our passion for caring for people and delivering the best experience to our customers is what drives us. Have you ever considered joining Latin America’s largest laboratory network and helping transform the future of healthcare? Here, we constantly seek innovative solutions for disease detection and prevention, focusing on empathy, quality excellence, and care. We are a reference in technology and innovation, offering a comprehensive portfolio of tests and services that enables us to care for over 20 million patients annually. Join our purpose and live daily what it means to transform healthcare with excellence, empathy, and commitment. **Being Dasa means being yourself** We believe diversity drives innovation and, above all, is essential to building a fairer, more inclusive, and transformative environment. We value respect, creating a space where everyone feels safe being their true selves. That’s why our opportunities are open to those who identify with our purpose of transforming the future of healthcare. To access more opportunities, visit: dasa.com.br/carreira **\#VemSerDasa** **Important:** We do not charge any fees during our selection processes.
João Silva
Indeed · HR
João Silva
Indeed · HR
