Administrative Agent - HSPM

Description

**Do you love caring for people? Then join FIDI!** We are looking for a professional who will be our patient’s first **welcome point**! Your mission will be to register exams, organize documents, and ensure everything flows with care and efficiency. At **FIDI**, we believe in the power of **humanization**, **excellence**, and **respect**. We value those who care from the heart and make a difference every day! **Do you identify with this? Come transform healthcare with us!** **Responsibilities and duties** * Provide public service and register exams in the system; * Welcome and guide patients from arrival until departure from the unit, fostering an inclusive, respectful environment that values each individual’s diversity; * Convey preparation instructions and direct patients to exam rooms; * Organize administrative documents and registrations; * Clarify patients’ questions with empathy and clarity; * Control and schedule exams, keeping the calendar up to date; * Print and deliver exam reports, recording movements in the system; * Separate exams for audits, inspections, and financial reporting; * Support inventory control of unit materials and supplies; * Open tickets to report administrative incidents; * Verify data from exams performed the previous day; * Inform patients about the satisfaction survey (NPS); * Notify patients of physician delays or absences. **Requirements and qualifications** **About work schedule and location:** * **Schedule:** (6-day workweek with alternating days off between Saturdays and Sundays) \- **Subject to change according to unit needs**; * **Unit:** (HSPM) \- **Reassignment/coverage to other units may occur** depending on demand. **What we consider mandatory:** * Completed High School education; * Basic knowledge of Microsoft Office suite; * Full availability to work as a relief staff member; **What we consider a plus:** * **Genuine interest in the healthcare field** and desire to impact lives; * Passion for **continuous learning**, growth, and development; * Alignment with one of our core values: **ongoing development within FIDI** — here, you grow with us! **Additional information** **WE HAVE MANY BENEFITS WAITING FOR YOU!** At FIDI, we care for those who care! Therefore, we offer a comprehensive benefits package designed for your well-being, quality of life, and daily security. Check it out: * **Transportation Allowance** * **Flexible Ticket (Meal & Food Vouchers):** Greater flexibility in your daily routine with our multifunctional card. * **Health Insurance** (for employee and dependents): To guarantee access to high-quality medical care whenever needed. * **Dental Insurance** (for employee and dependents): Taking care of your oral health and your family’s smiles. * **Life Insurance:** Additional security and peace of mind for you and your loved ones. * **Childcare Assistance:** Financial support for childcare — because we know how important family is. * **FIDI Well-being Program:** **Nutritional**, **psychological**, and **legal consultations**, promoting physical and mental balance and legal support for all employees. **And other partnerships:** * **Zenklub:** Emotional health and well-being platform offering psychological support and online therapy. * **Ágape Saúde**: Premium health plans ensuring care and security for you and your family. * **Sesc:** Access to a wide variety of cultural, sports, and leisure activities aimed at employee well-being and quality of life. * **Wellhub and/or Total Pass:** Encouraging an active and healthy lifestyle for all employees. * **Petlove:** Exclusive benefits for pet care — because they’re part of the family too. * **Salary Advance (emergencies):** Starting from the **4th month**, you may advance part of your salary in emergency situations. * **Education and Language Partnerships:** Investing in your development and your family’s future. * **Discounts and Benefits Club:** Providing unique advantages to make your experience with us even more rewarding. Join us and enjoy all these incredible benefits we’ve prepared for you and your family! If you’re ready to join a team that values not only your professional development but also your well-being and security. ***FIDI is committed to equal opportunity and diversity in our workforce.*** **Welcome to FIDI!** **Are you passionate about people and your work?** Then join us and build your career at a company full of opportunities! Founded in 1986 by physician professors from the Department of Diagnostic Imaging at Escola Paulista de Medicina — now Universidade Federal de São Paulo (UNIFESP), FIDI is a private, non-profit foundation that reinvests 100% of its resources into medical assistance for the Brazilian population through diagnostic imaging solutions, teaching, scientific research and extension, social and philanthropic initiatives. With 2,100 employees and a technical team of over 500 physicians, FIDI operates across 86 healthcare units in the states of São Paulo and Goiás, and is the largest provider of diagnostic imaging services for Brazil’s Unified Health System (SUS), performing approximately 5 million exams annually — including MRI, CT scans, ultrasound, mammography, X-rays, and bone densitometry. The Foundation also develops innovative public health solutions, such as an artificial intelligence-based system for analyzing CT scan images, and participated in Bahia’s first Public-Private Partnership for diagnostic imaging. FIDI has twice received the “Health References” award (2019 and 2020) in the “Assistance Quality” category and has earned medals three times in international AI-in-imaging challenges hosted by the annual conference of the Radiological Society of North America — considered the world’s largest event in the field. In late 2020, FIDI’s Reporting Center achieved ISO 9001:2015 Quality Management certification from the International Organization for Standardization. **Purpose** **Our purpose at FIDI is to Save Lives** — this is what drives us. To bring to light what the eyes of those who save need to see. We produce images that have the power to change people’s lives, every single day. Each of our images tells a story — and in every story, we make a difference. We were born from the desire to observe and care for those behind the images. Our vocation is to **train and support professionals’ development** with excellence and quality. And to **bring innovation to diagnostics**, constantly learning and **reinventing ourselves** — aiming to deliver more, and better, every time. With pride in delivering to those who need it most — even under the most challenging circumstances. We never do anything halfway. We work hard to honor the resources entrusted to us. And we consistently exceed expectations, **delivering beyond what is agreed upon.** Our essence is **to serve.** Our legacy is to **positively transform everything we undertake.** Especially lives.