Planning, development, deployment, and continuous execution of technical support activities for ICT users and Infrastructure Support Services, both remotely and on-site, including guidance and clarification of doubts, receipt, registration, analysis, diagnosis, handling of customer requests, problem resolution, service implementation, migrations, and technology transfers, execution of periodic procedures, and control and updating of documentation related to ICT infrastructure support. **Responsibilities and Duties** * Create automated scripts, tools, and processes to optimize deployment, maintenance, recovery, and scalability tasks, promoting operational efficiency; * Design infrastructure improvements, including scalability strategies, high availability, load balancing, and resource optimization; * Lead the implementation of configuration management tools and ensure strict change control; * Analyze usage trends, plan infrastructure expansions and improvements to support sustainable growth and future demands; * Implement advanced security policies and monitor vulnerabilities; * Conduct tests to validate improvements, identify bottlenecks, and ensure stability under various usage conditions; * Maintain detailed, standardized, and up-to-date operational documentation and procedures, accessible to the ICT team and management. **Requirements and Qualifications** **EDUCATION** * Completed undergraduate degree in Information Technology (IT). **PROFESSIONAL EXPERIENCE** * Demonstrate, through records in the Work and Social Security Booklet or a declaration from a public or private institution where the candidate has previously worked, experience in the aforementioned specialty within critical corporate environments requiring high availability. **CERTIFICATIONS/COURSES/TRAININGS** * ITIL 4 training with a minimum duration of 12 (twelve) hours. * Official ITIL 4 Foundation certification or higher. * Official RHCJA (Red Hat Certified JBoss Administration) certification or Official JBoss Application Administration I course. * Certified Kubernetes Application Developer (CKAD) course with a minimum duration of 15 hours. **Additional Information** Hapvida, Bradesco Saúde, or Unimed health insurance (subject to local availability); Hapvida Odonto or Bradesco Dental dental insurance; Alelo Food or Meal Voucher; Life insurance fully covered by Lanlink; Transportation voucher; Pharmacy benefit program; University tuition assistance program; Total Pass; Internal education platform; Moodar platform (therapy platform) **We’re thrilled to have you here — even if it’s virtually! How about getting to know us better?** The **Lanlink Group** has 37 years of history building experiences that transform not only companies but also people’s lives, operating across all five regions of Brazil. We envision the future with the purpose of impacting lives and serving as a safe harbor for innovation. Our spaces are built by those who make Lanlink happen every day: our employees, who wear the shirt proudly and collectively build a joyful, collaborative, and inspiring workplace. We believe **trust** is the foundation of our relationship with our people and our clients. It is cultivated through practices such as hiring and welcoming well, inspiring, speaking and listening, thanking, developing, caring, celebrating, and sharing. We are many. We are diverse. **\#WeAreLanlink.** Now, we want to get to know you too. Join Lanlink! **Oh, and an important note:** All our job openings are **preferential for PCD candidates**.
João Silva
Indeed · HR
João Silva
Indeed · HR
