Logistics Operations Leader, Amazon Logistics

Description

Job Summary: Logistics Operations Leader at Amazon Logistics Brazil to manage external partners and internal teams, focusing on performance and compliance in a collaborative environment. Key Highlights: 1. Manage external logistics partners and the analyst team 2. Monitor logistics partners' performance and compliance 3. Highly collaborative environment, close to a start-up **DESCRIPTION** --------------- Our logistics teams are transforming how we interact with customers worldwide every day and solving some of the biggest logistics challenges faced not only by Amazon but by the entire industry. Whether large or small items, we find solutions to ensure we deliver on our promise to customers. The Amazon Logistics Brazil (AMZL) team is seeking a Logistics Operations Leader to join Amazon’s External Logistics Partners team. Operations will be conducted seven days per week, including holidays; therefore, working across different shifts will be part of this role. You will manage a team of external logistics partners, as well as lead a team of Amazon-employed logistics operations analysts, ensuring these partners’ performance and compliance. You will work in a highly collaborative environment that feels more like a start\-up than a large corporation. The mindset is that no idea is a bad idea, and the best ideas are those that should be tested and experimented with. This person will be responsible for monitoring logistics partners’ performance and compliance, coordinating with both internal and external teams. They will also support the launch of new logistics partners. The role requires someone highly willing to take ownership, skilled at identifying patterns and trends, and capable of examining details and analyzing data—delving deeply into root causes of operational issues and proposing solutions. Operations will be conducted seven days per week, including holidays; therefore, working across different shifts will be part of this role. Our inclusive culture empowers Amazonians to deliver the best results for our customers. We celebrate not only the diversity of our workforce but also the diverse ways we work. If you need an accommodation for your interview or onboarding process, please inform your recruiter, who will connect you with our accommodations team. Key job responsibilities Manage the Logistics Operations Analyst team; Primary point of contact and metrics monitor for logistics partners responsible for delivery stations. Oversee training and continuous improvement initiatives for logistics partners; Develop and track operational metrics with logistics partners; Analyze data from multiple sources and identify relevant trends to enable fast, impactful business decisions; Find practical and simple solutions to complex problems; Serve as the liaison between internal and external stakeholders, keeping in mind objectives, constraints, compliance, and information privacy; Dive deeply into root causes of operational issues. **BASIC QUALIFICATIONS** ------------------------ * Bachelor's degree or equivalent * Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays * Speak, write, and read fluently in English * Experience in employee and performance management **PREFERRED QUALIFICATIONS** ---------------------------- * Experience with performance metrics and process improvement and Lean techniques Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how\-we\-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.