About SindSystem SindSystem is a technology company specialized in solutions for unions and associative entities. For more than 15 years, we have been operating in this segment, developing systems that support the financial, administrative, and legal management of these entities, as well as their relationship with their members and companies. We are expanding our structure and are looking for a person to grow with us and become a reference in the implementation and training process of our clients. Your mission You will be responsible for helping new clients have an excellent experience from their first steps with SindSystem. More than simply conducting training, we want someone who deeply learns our platform, understands client needs, and can transform features and processes into simple, clear, and didactic explanations. You will be prepared to progressively take on implementations and trainings with increasing autonomy. Main responsibilities * Conduct on\-line training for new clients; * Accompany clients during the implementation process; * Deeply learn the modules and processes of the SindSystem platform; * Understand user doubts and needs and guide them on the best use of the system; * Create and update training materials; * Record short videos and tutorials about platform features; * Contribute to the construction of our knowledge base; * Document implementation procedures and best practices; * Monitor client progress during implementation; * Work in conjunction with support, development, and sales; * Identify recurring client difficulties and contribute with suggestions to improve processes and the product. What we are looking for We do not expect you to know our segment or our system before joining. We are mainly looking for someone who has: * Experience with user training or capacity building; * Excellent verbal communication; * Good teaching skills and ease in explaining topics; * Ease in speaking in on\-line meetings and presentations; * Familiarity and interest in technology and systems; * Curiosity and willingness to understand how things work; * Organization and ability to handle multiple activities; * Good written communication; * Proactivity and willingness to learn; * Empathy and patience in client relationships. It will be a differential * Experience with software or SaaS system implementation; * Experience in Customer Success; * Experience with B2B service; * Production of tutorials, videos, or training materials; * Basic knowledge of financial, administrative processes, or management systems. What you do NOT need to have You do not need to arrive knowing everything. Our goal is to hire a person with potential and develop their knowledge within SindSystem. In the first few months, you will have direct contact with experienced professionals from the company to learn our platform, our processes, and the particularities of the segment in which we operate. Development and career This position is part of the creation and expansion of the Implementation and Customer Success area of SindSystem. Therefore, there is a real possibility of professional development. Our expectation is that the person evolves gradually: **Stage 1 — Learning** Deeply know the platform, accompany implementations, and participate in trainings. **Stage 2 — Autonomy** Conduct trainings and implementations independently and contribute to the documentation of processes. **Stage 3 — Specialization** Become a reference in implementation and customer experience, participating in more complex projects and supporting the training of new professionals in the area. **Stage 4 — Leadership** With the growth of the operation and based on performance, take on new responsibilities in the structure of the Implementation and Customer Success area. Profile that fits this opportunity This position may be especially interesting for you if you like technology, learn systems quickly, and feel satisfaction in teaching other people. We are looking for someone who wants to build a career with us — and not just execute a list of tasks. Payment: starting from R$2\.800,00 per month Benefits: * Remote work * Food voucher Work location: Remote
João Silva
Indeed · HR
João Silva
Indeed · HR
