Reservation Assistant

Description

Job Summary: We are seeking a Reservation Assistant to work in the hospitality sector, focusing on guest service, reservation entry, occupancy strategies, and service excellence. Key Highlights: 1. Experience in hotel front office and reservation handling is essential 2. Focus on occupancy and profitability strategies in the hospitality industry 3. Opportunity for communicative and organized professionals We are looking for a Reservation Assistant to join the Reservations team at a hospitality company recognized for its expertise in corporate and leisure accommodation. Prior experience in hotel front office and reservation handling—specifically within the city of operation—is mandatory, as is familiarity with PMS (Property Management System), GDS (Global Distribution System), and distribution tools. We seek a communicative, organized, detail-oriented, and results-driven professional. The selected candidate will be responsible for guest service and reservation entry into the system, contributing to occupancy, profitability, and service excellence initiatives. **Responsibilities of the Reservation Assistant include:** * Providing service to guests, travel agencies, tour operators, and corporate clients for accommodation sales; * Entering reservations into the system accurately and efficiently; * Contributing to hotel occupancy and profitability strategies; * Ensuring service excellence and delivering the best possible guest experience; * Supporting group reservation management and corporate client service; * Using PMS (Property Management System), GDS (Global Distribution System), and distribution tools for reservation control. **Requirements:** * Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or related fields (Mandatory); * Prior experience in hotel front office and reservation handling, specifically in Ribeirão Preto (Mandatory); * Proficiency in PMS (Property Management System), GDS (Global Distribution System), and distribution tools (Mandatory); * Strong verbal and written communication skills, proactivity, and results orientation (Mandatory); * Experience working in medium- or large-scale hotel chains (Desirable); * Familiarity with Omnibees or other reservation management systems (Desirable); * Experience in corporate service and group reservation management (Desirable); * Monday to Friday, 8:00 AM to 5:00 PM, and Saturdays, 8:00 AM to 12:00 PM. **Compensation and Benefits:** * Health insurance * Meal allowance * Transportation allowance **Additional Information:** * **Work Model:** On-site * **Employment Type:** CLT (Consolidation of Labor Laws) * **Working Conditions:** Monday to Friday, 8:00 AM to 5:00 PM, and Saturdays, 8:00 AM to 12:00 PM * **Primary Location:** Ribeirão Preto, Golden Tower Braz Olaia Hotel. Minimum Education Level: Bachelor’s Degree * Meal allowance * Transportation allowance * Health insurance