Commercial Assistant

Description

Job Summary: We are seeking a Commercial Assistant to support a travel agency, assisting with customer service, budget preparation, travel planning, and reservation tracking. Key Highlights: 1. Support the sales team at a dynamic and growing travel agency. 2. Assist in preparing customized travel budgets and packages. 3. Maintain relationships with tourism industry partners and suppliers. The company **Aerovip Viagens** is looking for a **Commercial Assistant** to join its team. If you have experience in sales, tourism, planning, budgeting, customer service, and seek challenges in a dynamic and growing environment, **join our team!** **Job Objective:** Provide support to the travel agency’s sales team by assisting with customer service, budget and package preparation, product planning and organization, reservation tracking, and maintaining relationships with partners and suppliers. Act as the liaison between sales consultants, customers, and operators, ensuring agility and organization throughout the commercial process. **Job Requirements:** Preferred: currently enrolled in or graduated from Tourism, Hospitality, Business Administration, or related fields. Basic computer skills; Previous experience in a travel agency or similar administrative/commercial roles is desirable. Basic knowledge of reservation systems, operator platforms, and airline websites. **Responsibilities:** * Support customer service for the agency (in person, by phone, WhatsApp, and email), providing initial information on destinations, itineraries, dates, and tourism services. * Plan and develop products for sale. * Assist in preparing customized budgets and proposals, based on guidance from travel consultants. * Follow up with potential customers to help close sales. * Track and confirm reservations for flights, accommodations, tours, and other services contracted with operators and suppliers. * Verify travel documents and assist in issuing vouchers, contracts, and other materials related to the sold package. * Monitor ongoing sales, payment deadlines, reservation statuses, and ticket issuance. * Communicate with tour operators, airlines, hotels, and service providers to ensure favorable commercial terms, availability, and updated information. * Support negotiations for special conditions for groups, events, or customized requests. * Update the internal system with customer registrations, proposal records, reservations, and service history. * Assist in preparing sales reports, targets, and commercial team performance evaluations. * Update and organize promotional materials, itinerary catalogs, and package presentations. **Work Conditions** Schedule: Monday to Saturday (alternating Saturdays between in-person work and remote availability, if necessary); Work Mode: In-person; Work Tools: Computer, systems, spreadsheets, and databases. **Salary and Benefits** Fixed salary + commission; Transportation allowance; Meal allowance; Birthday day off; Annual performance-based reward trip (domestic or international) for professional development.