TECHNICAL SUPPORT ANALYST (QA)

Description

Job Summary: As a Technical Support Analyst, you will join the Technology team to assist in software testing processes, issue identification and reporting, test automation, and learning QA procedures. Key Highlights: 1. Working on the Technology team with a focus on software quality. 2. Opportunity for continuous professional development in QA. 3. An environment that values communication, organization, and analytical thinking. Since 2007, Total Life has been providing comprehensive corporate health solutions, outpatient clinic management, primary care centers, courses and training programs, and many other initiatives contributing to employee well-being. We bring extensive experience in occupational medicine and offer our clients a suite of solutions aimed at improving workers' health conditions. As a Technical Support Analyst, you will collaborate with our Technology team to support the following activities: * Design test plans and test cases. * Execute software tests according to provided test plans and test cases. * Identify and report issues accurately and in detail. * Log and report bugs and non-conformities. * Assist in test automation. * Learn the team's QA processes and procedures. * Participate in training and professional development. * Typical skills: **WHAT WE SEEK:** * Communication: One of the most critical skills, as this role requires interaction with individuals across varying technical levels. * Organization: Organizing and prioritizing project tasks ensures achievement of final objectives. * Analytical thinking: The ability to thoroughly analyze software, identify problems, and critically assess solutions is crucial for success in software quality. * Problem-solving skills: Facing challenges and finding effective solutions is an essential part of a software quality analyst’s work. * Adaptability: Adapting to new tools, technologies, and processes as required. * Empathy: Understanding users’ and stakeholders’ needs and expectations. * Quality focus: Demonstrating commitment to quality is essential for a quality analyst role. * Documentation skills: The ability to document important test details and results is fundamental to maintaining an accurate record of the quality process. * Conflict management: Disagreements or conflicts may occasionally arise within the team; knowing how to handle such situations constructively is important. * Self-development: The field of software quality is constantly evolving; therefore, the willingness to continuously learn and improve one’s skills is a critical success factor. **PERSONAL ATTRIBUTES WE VALUE:** Experience in test planning and execution. \+ Knowledge of testing techniques and QA best practices. \+ Ability to execute tests according to instructions. \+ Enhanced communication skills for interacting with the development team. \+ Quick learning ability and eagerness to grow professionally. WHAT WE OFFER VA or VR of R$22.00 (per day) VT (6% deduction) **Dental Plan + Sidesc Health Card after 90 days:** Discounts on consultations and clinical exams at clinics accredited to the plan; **Free access to our team of:** Psychologist, Nurse, Nutritionist, Physical Educator, and Family Physician On-site, Monday through Friday, from 08:00 to 18:00;