Senior Requirements Analyst

Description

Job Summary: Requirements Analyst responsible for gathering, analyzing, and documenting requirements, acting as a bridge between technical and business areas to ensure deliverables align with expectations. Key Highlights: 1. Gathering and analyzing functional and non-functional requirements 2. Serving as a bridge between technical and business areas to ensure clear specifications 3. Opportunities for process and system improvement **You have the challenge. We have the solution.** With over 20 years in the market, we are one of Brazil’s leading players in credit recovery and customer relationship management. We’re here to enhance negotiation journeys through humanized relationships, digitalization, and efficient credit recovery. We use data to shape the future, delivering personalized offers precisely when customers need them most. We integrate channels so customers can engage through their preferred platforms—and in the simplest way possible. No fine print or legalese. Here, it’s win-win—for the customer and your company. Efficiency and humanization moving forward together, toward revolution. **This is Intervalor. And this is only the beginning.** **Responsibilities and Duties** * Gather, analyze, and document functional and non-functional requirements in collaboration with business areas; * Translate customer needs into clear specifications for the development team; * Prepare documents such as user stories, use cases, workflows, and business rules; * Act as a liaison between technical and non-technical areas (business, UX/EP, QA, development); * Participate in stakeholder meetings to understand and refine requirements; * Validate requirements and ensure deliverables adhere to the defined scope; * Identify opportunities for process and system improvement. **Requirements and Qualifications** * Experience as a Requirements Analyst; * Experience with tools such as Jira, Confluence, or similar platforms; * Proficiency in writing user stories, acceptance criteria, and functional documentation; * Knowledge of process modeling (BPMN is a plus); * Strong communication and stakeholder negotiation skills; * Analytical capability and business acumen; * Completed or ongoing undergraduate degree in IT, Engineering, Business Administration, or related fields. For over 25 years, Intervalor has driven results and built trusted relationships. Today, as part of the **Clash** group, we are one of the largest credit and collections players in the country—and continue growing, innovating, and transforming the market through technology, data, and—above all—people. We believe efficiency and empathy go hand in hand. That’s why we develop solutions that recover credit **without losing the customer**. We combine the best of human and artificial intelligence to create hyper-personalized, real-time journeys—delivering higher performance and quality in every interaction. Our proprietary technological ecosystem integrates data, systems, and people—ensuring agility, accuracy, and scalability. But what truly sets us apart is how we do it: with purpose, proximity, and the drive to go beyond. #### **At Intervalor, technology and relationships go hand in hand.** Because talking about innovation isn’t enough—you must do things differently every day. And it starts with people: a team that believes in the power of human connections and the strength of collaboration to transform outcomes. Here, every challenge is an opportunity to learn. Every number represents a story. Every interaction carries the potential to create value.