SENIOR GENESYS DEVELOPER - KTECH DIGITAL

Description

Job Summary: We are seeking a Senior Genesys Cloud Developer to technically lead projects, design and execute customer service solutions, and interact directly with clients. Key Highlights: 1. Lead requirement mapping and scope definition with clients 2. Develop complex IVRs and customize customer service workflows 3. Support and maintain applications in production environments Senior Genesys Cloud Developer We seek a Senior Genesys Cloud Developer with solid experience in Genesys Cloud projects to design technical solutions and execute end-to-end customer service solutions. This is a strategic role requiring strong technical expertise, project leadership, and direct client interaction. **Key Responsibilities** * Lead requirement mapping and scope definition for projects with clients; * Activate and configure organizations, divisions, queues, permissions, and users in Genesys Cloud; * Develop complex IVRs using Genesys Cloud Architect; * Create, customize, and optimize screen scripts, customer service workflows, and integrations; * Build solutions consuming APIs, Webhooks, and integrating with legacy systems; * Administer and optimize modules such as WFM, Speech Analytics, campaigns, and dialer; * Conduct QA, internal and client homologations, and deployments when required; * Support and maintain applications in production environments; * Deliver technical and functional training to clients and internal teams; * Present technical solutions to stakeholders and business units; * Draft and validate functional and technical specifications. **Mandatory Requirements** * Proven experience in end-to-end contact center platform implementations; * Solid knowledge of APIs, integrations, and system architecture; * Practical and proven experience in Genesys Cloud projects; * Collaborative profile with the ability to provide technical project leadership; * Excellent communication skills for interacting with clients and internal departments. **Preferred Qualifications** * Experience with cloud environments; * Experience in CX, Contact Center, and Omnichannel projects; * Knowledge of LGPD and security best practices; * Genesys Cloud certifications.