Senior Customer Service Analyst

Description

*Jundiaí, São Paulo, Brazil* Apply until: **Open until further notice** *At Nouryon, our global team takes positive actions every day to go further—together and individually. We create innovative and sustainable solutions so our customers can meet society’s needs—today and in the future.* *We are looking for a Customer Service Analyst who enjoys customer service and teamwork to join our team. Does this sound like you?* **About the role** ---------------- This position is responsible for executing the “Order To Invoice” cycle for customers across South America, ensuring order processing, monitoring, and product delivery. **In this Customer Service Analyst role, you will** ------------------------------------------------------------ * Ensure end-to-end Order-to-Invoice (OTI) cycle execution by collaborating with other company departments; * Receive and enter customer complaints into the CRM system; * Serve as the customer’s focal point for order-related deviations; * Prepare documentation required for audits; * Participate in UAT (system testing phase), when required; * Support leadership in meetings and projects. **Requirements** ---------------------------- * Bachelor’s degree in Business Administration, International Trade, or related fields; * In-depth knowledge of international shipping documentation is essential; * Advanced English proficiency for writing and speaking; * Spanish proficiency for writing and speaking; * ERP system experience; * Willingness to work onsite in Jundiaí/SP. ### **Nice-to-have qualifications** * Experience with SAP Sales module; * CRM experience; * Experience with AI-powered customer management tools. ### **We believe you possess** Analytical ability, process orientation, strong self-management skills, and effective time management. **Interested?** ------------------ This is a full-time permanent position based onsite in Jundiaí/SP, reporting to the Customer Service Lead. Please apply via our online recruitment system. Applications submitted by email will not be accepted. Once your application is received, we will review whether your qualifications and experience match the requirements for this role! We look forward to receiving your application! We kindly ask our internal candidates to apply using their Nouryon email address via SuccessFactors. **About Nouryon** ------------------- Explore careers and life at Nouryon If you’re seeking your next career step, apply today and join our global team delivering essential solutions that our customers use to manufacture everyday products—including personal care, cleaning products, paints and coatings, agriculture and food, pharmaceuticals, and construction materials. Our employees are driven by a desire to make an impact and actively drive positive change. If this describes you, we’d be delighted to support your ambitions. From day one, we support your personal growth through challenging assignments, comprehensive learning and development opportunities, and a dynamic, international, diverse, and proactive work environment. Visit our website and follow us on LinkedIn. **\#WeAreNouryon \#GrowWithUs** (\#LI\-Onsite) Standard ##### **Vacancy data** Closing date Open until further notice Vacancy number N0014153 ##### **Organization** Continent South America Country Brazil State/Region/Province São Paulo Site Jundiai ##### **Job characteristics** Job area Customer Service Hierarchy level Professional/Experienced/Specialist Full time/part time Fulltime Contract type Permanent