SENIOR GENESYS DEVELOPER - KTECH DIGITAL

Description

Job Summary: We are seeking a Senior Genesys Cloud Developer to lead the technical design and implementation of customer service solutions, with strong technical expertise and direct customer interface. Key Highlights: 1. Technical leadership of projects and direct interface with customers 2. Development of complex IVRs and integration of legacy systems 3. Strategic involvement focused on end-to-end customer service solutions Senior Genesys Cloud Developer We seek a Senior Genesys Cloud Developer with solid experience in Genesys Cloud projects to perform end-to-end technical design and implementation of customer service solutions. This is a strategic role requiring strong technical expertise, project leadership, and direct customer interface. **Key Responsibilities** * Lead requirements mapping and scope definition for projects together with customers; * Activate and configure organizations, divisions, queues, permissions, and users in Genesys Cloud; * Develop complex IVRs using Genesys Cloud Architect; * Create, customize, and optimize screen scripts, service flows, and integrations; * Build solutions consuming APIs, Webhooks, and integrating with legacy systems; * Administer and optimize modules such as WFM, Speech Analytics, campaigns, and dialer; * Conduct QA, internal and customer validations, as well as deployments when required; * Support and maintain applications in production environments; * Deliver technical and functional training to customers and internal teams; * Present technical solutions to stakeholders and business areas; * Draft and validate functional and technical specifications. **Mandatory Requirements** * Proven experience in end-to-end customer service platform implementations; * Solid knowledge of APIs, integrations, and system architecture; * Practical and proven experience in Genesys Cloud projects; * Collaborative profile with capacity for technical project leadership; * Excellent communication skills for interaction with customers and internal departments. **Preferred Qualifications** * Experience with cloud environments; * Experience in CX, Contact Center, and Omnichannel projects; * Knowledge of LGPD and security best practices; * Genesys Cloud certifications.