Job Summary: Outserv is seeking a professional to organize and prioritize support operations, acting as the interface between customers, consultants, and management to ensure results. Key Highlights: 1. Support management, daily ticket triage, and prioritization. 2. Monitoring of deadlines and facilitation of daily meetings. 3. Alignment of expectations and sending status reports to customers. Outserv is seeking a professional to organize and prioritize our support operations. You will serve as the interface point between customers, consultants, and management, ensuring visibility of results and SLA compliance. Key Responsibilities: * Support Management: Daily ticket triage, prioritization, and distribution (GLPI). * Monitoring: Tracking of deadlines and facilitation of daily meetings (dailys). * Relationship Management: Alignment of expectations and sending status reports to strategic customers. * Metrics: Monthly consolidation of ticket volume, hours consumed, and team performance. * Projects and QA: Requirements gathering and functional validation of deliverables (interface testing). What We Are Looking For: * Prior experience in Payroll processes (HR department) * Technical proficiency in Microsoft Office (intermediate Excel and PowerPoint). * Analytical, organized profile with strong communication skills focused on customer solutions. * Desired: Knowledge of HR systems Compensation: R$3.900,00 - R$4.500,00 per month Experience: * Payroll (Mandatory) * HR system (Mandatory) * HR department (Mandatory) Work Location: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
