Administrative Assistant - SOC

Description

Administrative Assistant Jr position available in Curitiba/PR Responsibilities: Provide first-level technical and operational support to SOC platform users, including assistance and clarification of questions related to system functionalities, navigation, and correct use of tools. Responsible for managing user access and profiles, including creation, maintenance of permissions, and configuration of hierarchies according to operational needs. Experience in opening and tracking technical tickets with the vendor AGE, acting as an interface to address bugs, system instabilities, and systemic improvements. Support implementation, validation, and testing processes for new modules, automations, and platform updates. Experience in data cleansing and data quality, monitoring inconsistencies in data entry to ensure information integrity and prevent impacts on eSocial-related processes, reports, and occupational indicators. Support the development of operational materials, quick-reference guides, and training sessions for SOC platform users and internal champions, contributing to process standardization and continuous improvement of operational routines. Requirements: Candidate profile with experience in user support, operational assistance, and administrative routines, demonstrating strong interpersonal skills and technical support capability for SOC platform users. Proficient in digital tools, quick to learn SaaS systems, and experienced using Microsoft Office Suite—especially Excel at basic/intermediate level. Strong verbal and written communication skills, with clarity in guiding processes, providing operational support, and assisting users in correct system usage. Prior knowledge of the SOC system, including experience with operational screens, registrations, occupational information management, and administrative support for occupational health routines. Familiarity with Occupational Health and Safety concepts, including occupational medical examination workflows and fundamental principles of Regulatory Standards (NRs). Familiarity with eSocial events related to Occupational Health and Safety (SST), including S\-2210, S\-2220, and S\-2240, as well as experience tracking technical tickets, delivering operational support, and interfacing with vendors to resolve systemic issues. Working Hours: Monday to Friday, from 08:00 to 18:00, with a 1-hour and 12-minute break Work Location: On-site