TELECOM CUSTOMER TECHNICIAN - SP

Description

Job Summary: Responsible for people management, dissemination of the company's mission and values, and supervision of shareholder service activities, with emphasis on broadband product installation and maintenance. Key Highlights: 1. People management and dissemination of corporate culture 2. Focus on broadband product installation and maintenance 3. Customer service for corporate clients, micro and small enterprises (MPEs), and individual customers ### **Responsibilities** PEOPLE MANAGEMENT: Practice and disseminate the company's mission, vision, values, and management principles to safeguard the company's image and strengthen its corporate culture. Manage people by establishing objectives and goals, structuring work, developing tools for associate training, and managing and evaluating results. INVESTOR RELATIONS: Supervise and ensure execution of activities related to shareholder service. ### **Education** Completed Secondary Education ### **Additional Requirements** Valid driver's license ### **Behavioral Competencies** pro\-active Determined Agile ### **Technical Competencies** DROP deployment and connector assembly ### **Required Experience** Experience in DROP deployment and connector assembly ### **Position Overview** OK RESPONSIBLE FOR INSTALLATION AND MAINTENANCE OF OPTICAL BROADBAND, XDSL, AND STFC PRODUCTS. SERVING CORPORATE CLIENTS, MICRO AND SMALL ENTERPRISES (MPES), AND INDIVIDUAL CUSTOMERS. THIS ROLE ALSO REQUIRES KNOWLEDGE OF PRODUCTS OFFERED BY ALGAR COMPANY, AS THE INCUMBENT IS ALSO RESPONSIBLE FOR RECOMMENDING MIGRATION OR UPGRADE TO GPON OR STFC BROADBAND PRODUCTS. ### **Benefits** Transportation Allowance, Meal Voucher, Food Allowance, Medical Assistance, Dental Assistance, Life Insurance, Other Benefits ### **Working Hours:** Mon–Sat, 08:20–17:00 (120-min lunch break) \| 200 hours/month ### **Prerequisites** Must reside in São Paulo City