Technical Support Representative

Description

Job Summary: The professional will provide receptive customer service and technical support, performing tests, configurations, and system entries. Key Highlights: 1. Opportunity for professional growth. 2. Technical support to customers. 3. Receptive customer service via phone, chat, and email. **Requirements:** * Completed high school education; * Flexible availability of working hours; * Basic computer skills (Microsoft Office); * Prior experience in telecommunications—specifically in the Internet segment—is preferred; * Discipline; * Attention to detail; * Customer service orientation; * Strong verbal and written communication skills; * Clear diction; * Proactivity; * Organization; * Focus; * Commitment; * Prior experience as a Technical Support representative is a plus. **Job Description:** * Receptive customer service via phone, chat, and email; * Technical support to customers; * Testing and configuration of equipment; * Logging calls and activities in the system; * Creating service tickets and scheduling appointments via integrated system. **BENEFITS AND COMPENSATION OFFERED:** * Salary: R$1.700,00 * Meal and food allowance: R$20.00 * Transportation allowance or fuel allowance * Opportunity for professional growth. **Work Schedule:** 6-day workweek with 8-hour shifts on a rotating schedule, Monday through Friday and **alternating Saturdays (working one Saturday and off the next)**, potentially including holidays as required by operational needs. Schedules begin as early as 8:00 AM. Employment type: Full-time CLT Compensation: R$1.700,00 per month Benefits: * Food allowance * Meal allowance * Transportation allowance Experience: * Telemarketing (preferred) Work location: On-site Employment type: Full-time, Permanent/CLT Compensation: Starting at R$1.700,00 per month Benefits: * Food allowance * Transportation allowance Work location: On-site