Store Operator

Description

Job Summary: Customer service professional responsible for sales, support, and negotiations, with a focus on solutions and effective communication. Key Highlights: 1. Friendly and empathetic customer service with a solution-oriented focus 2. Ability to negotiate and resolve billing issues 3. Opportunity to work in sales and in-person/telephone customer support Description: Requirements: * Completed high school education (mandatory); * Prior experience in customer service and/or sales (preferred); * Basic computer skills; * Proficiency in using telephone, e\-mail, and digital management systems; * Availability to work during business hours, including Saturdays. Advantages: * Experience in the telecommunications sector; * Experience with customer service systems or platforms; * Familiarity with billing and negotiation routines with customers. Skills and Competencies: * Strong verbal and written communication; * Friendly, empathetic, and solution-oriented customer service; * Proactivity and agility in handling diverse situations; * Organization, attention to detail, and responsibility regarding data and financial values; * Collaborative mindset with ease in teamwork. Responsibilities: * Provide in-person and telephone customer service courteously and efficiently; * Conduct sales of internet plans, presenting solutions tailored to customers' needs; * Confirm and update subscriber registration data; * Record customer interaction history and service logs in the system; * Process plan changes, such as upgrades to subscribed services; * Issue duplicate payment slips and advise on available payment methods; * Conduct customer satisfaction surveys related to service installation and maintenance; * Open technical support tickets for subscribers when necessary; * Conduct respectful and strategic billing collection via telephone and e\-mail; * Receive invoice payments and record them in the system; * Accurately and responsibly execute daily cash opening and closing procedures; * Negotiate agreements with delinquent subscribers, seeking mutually agreeable solutions; * Issue electronic invoices according to internal procedures or specific requests. 2512050202181524152