Quality Supervisor

Description

We are seeking a **Quality Supervisor** to translate strategies defined by management into ultra-short- to short-term action plans for execution by teams. Supervise inspection and quality control activities for customer service (call center, installation, and repair), and relay identified errors to management. Provide technical and operational support to teams in guiding and conducting quality audit and monitoring processes. If you are an attentive professional who delights customers and demonstrates ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Ensure compliance with departmental standards, processes, routines, and policies; * Lead and align your team through follow-ups, training, feedback, task delegation, conflict resolution, motivational initiatives, performance evaluations, hiring requests, reassignment or termination requests, and disciplinary actions, among other people management activities; * Promote and embed organizational culture within the team (Business, Mission, Vision, Values, and Strategy); * Monitor and analyze departmental performance indicators and define short- and medium-term actions to improve deliverables; * Seek innovations and improvements that enhance productivity and performance in departmental activities; * Support audit processes when required; * Prepare and present results reports, forms, spreadsheets, or documents to leadership upon request; * Participate in defining the department’s strategic and budgetary planning when requested; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when required; * Perform other duties related to the position as needed by the department and directed by leadership. * Translate company-defined strategies into short-term action plans for handling customer feedback; * Supervise customer service quality control activities and relay improvement points and corrective actions for identified failures to management; * Provide technical and operational support to teams in guiding and conducting quality audit and monitoring processes; * Ensure team leaders have all necessary information and infrastructure to perform daily activities; * Monitor performance and develop action plans to achieve targets for teams under supervision; * Track implementation of corrective and preventive actions in internal processes to ensure compliance with quality standards and company policies; * Develop quality policies and training jointly with client departments to improve customer service. **Requirements and Qualifications** * Completed or ongoing undergraduate degree in Quality Management or related fields; * Minimum two years of experience in the field; * Proficiency in Google tools (Sheets, Docs), basic computer skills, auditing and procedural verification, and quality management tools. **Preferred qualifications:** * Specialization in Quality Management; * COBIT framework applied to process auditing; * ITIL framework applied to service management; * Driver’s license – Category B. **Additional Information** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A flat and hierarchical structure—meaning you are the protagonist of your own career!; * Meals (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Insurance Plan; * Dental Insurance Plan; * Life Insurance; * Childcare Assistance; * PCD Dependent Assistance; * Payroll-deducted Loan (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at Higher Education Institutions. We have operated in the telecommunications sector for **27 years**, with a **mission to connect people and promote digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in the city of Pereiro, in the interior of Ceará State. We were founded with the goal of **providing high-quality internet at affordable prices to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from the interior to state capitals**—actively contributing to digital transformation in Brazil.