Maintenance Leader | Joinville

Description

Job Summary: We are seeking an engaged and creative professional to innovate and grow with us, with a focus on team management, customer satisfaction, and process optimization. Key Highlights: 1. Opportunity to innovate and grow with the team 2. Focus on team management and customer satisfaction 3. Monitoring of KPIs and continuous process improvement Hey! Do you believe there’s always a different and better way to do things? Join us in innovating and growing at Unifique! We are looking for an engaged and creative individual. Did you read this description and believe you can contribute? Send us your resume! **This and all other posted positions are available for People with Disabilities (PcD)** **Responsibilities and Duties** * Direct daily tasks for the team to delegate assignments and ensure process accuracy; * Train the team on service-related demands through planning aimed at ensuring customer satisfaction; * Monitor NPS indicators via system and analysis to quantify customer satisfaction; * Generate daily control reports to organize area information and ensure timely delivery; * Monitor service progress to plan training and deliver feedback; * Conduct alignment meetings to provide one-on-one sessions, feedback, and performance evaluations to manage area processes; * Establish routines for tracking and reporting goal achievement to ensure delivery accuracy; * Align weekly task meetings through agenda planning to ensure timely delivery; * Support the immediate coordinator with area demands to ensure timely delivery; * Assist in preparing topics related to direct partner interactions to enrich information; * Manage customer complaints received via the Customer Relationship channel to understand and ensure customer satisfaction. * Manage attendance records, vacations, medical certificates, salary adjustments, work schedule changes, conflict resolution, and hiring; * Support Installation and Network Leaders as needed and execute their tasks during their absence; * Ensure customer appointments are scheduled within the company’s stipulated timeframe; * Ensure protocols are assigned based on technical skills and service types. **Requirements and Qualifications** **Skills:** Microsoft Office Suite; Fiber optic technologies; Customer relationship management; Experience with CRM/ERP/SAP systems; People management. **Education:** Completed or ongoing undergraduate degree in Business Administration, IT Management, Computer Networks, or related fields. **Additional Information** **Working Hours:** Monday to Friday, from 8:00 AM to 12:00 PM and from 1:12 PM to 6:00 PM. Opportunity for on-site work in Joinville/SC ### **Benefits for Employees** Health Insurance Dental Plan Pharmacy Network Agreement Life Insurance Transportation Allowance Meal Allowance Education Assistance Complimentary Internet School Supply Assistance Baby Bonus PPR \- Profit Sharing Program Quinquennial Bonus \- Recognition for tenure Psychological Support Daycare Assistance Assistance for Children with Disabilities Birthday Gift Uniforms and Equipment Partnerships Service Discounts Unifique Since 1997, we have placed customers at the center of everything we do, delivering telecommunications solutions for residential, corporate, and government clients. We embrace innovation and combine cutting-edge technology with personalized service that truly makes a difference. Founded in Timbó, Santa Catarina, we have evolved through significant transformations: new connections, emerging technologies, and evolving customer and user needs. We expanded our presence across multiple cities in Rio Grande do Sul, Santa Catarina, and Paraná states, consistently maintaining excellence in service and transparent, honest relationships. In 2021, we won the 5G auction and assumed the mission of deploying this innovative technology to 670 municipalities with up to 30,000 inhabitants by the end of 2029\. This milestone in our history has been accompanied by numerous recognitions from Anatel, including being named the Best Broadband Operator in Southern Brazil for six consecutive years! We develop solutions for people’s future and generate growth opportunities for those who make things happen! All of this is achieved through strong collaboration and a commitment to high performance. Here, you won’t just participate—you’ll co-create the future! Be part of the future with us! Unifique, simplifying people’s lives since 1997! **All our job opportunities are open to People with Disabilities** ### **Benefits for Employees** Health Insurance Dental Plan Pharmacy Network Agreement Life Insurance Transportation Allowance Meal Allowance Education Assistance Complimentary Internet School Supply Assistance Baby Bonus PPR \- Profit Sharing Program Quinquennial Bonus \- Recognition for tenure Psychological Support Daycare Assistance Assistance for Children with Disabilities Birthday Gift Uniforms and Equipment Partnerships Service Discounts Unifique