Junior Customer Service Representative - Call Center

Description

Job Summary: We are seeking a proactive and resilient Junior Customer Service Representative to handle and resolve customer inquiries while providing information about products and services. Key Highlights: 1. Handle and resolve customer inquiries, complaints, and requests 2. Provide information about available products and services 3. Perform commercial assistance procedures for customers We are Alcans, a leader in the telecommunications sector and passionate about delivering unique connection, entertainment, and solution experiences to our customers. We are a market reference among internet service providers and hold a prominent position nationwide. We believe that having the right people in the right positions is our organization’s greatest asset; therefore, the combination of these talents will be the key element of this union, bringing broad technical and market knowledge into a single environment and shared objective. Our mission is to connect and bring people/customers closer through quality, simplicity, and technology—and we currently have an opening for a **Junior Customer Service Representative** to help us fulfill this mission. **Your main responsibilities will include:** * Handling and resolving customer inquiries, complaints, and requests across various support channels; * Providing information about available products and services. * Performing commercial assistance procedures for customers; **For this position, we expect you to have:** * Completed high school education; * Strong communication and interpersonal skills; * Results-oriented mindset and ability to meet goals; * Proactivity, resilience, and ability to handle objections; * Availability to work afternoon and night shifts. Schedule: 6 days on / 1 day off, 36-hour weekly work schedule