Internal Operations Supervisor

Description

Job Summary: Responsible for overseeing and supporting field and internal teams in internet installation and repair activities, optimizing productivity and service quality. Key Highlights: 1. Management and support of internet installation and repair teams 2. Assistance in organizing and distributing tasks 3. Service monitoring and customer satisfaction support **Requirements** * Clear communication skills, proactive attitude, and strong decision-making ability; * Problem-solving skills; * Experience managing internal and field teams; * Good interpersonal skills; * Flexible availability; * Proficiency in Excel and operating systems; * Completed or ongoing undergraduate degree (in Networks, Computing, or related fields). **Responsibilities** * Monitor field and internal team activities (internet installation and repair), supporting productivity and service quality; * Assist in organizing and distributing tasks to ensure timely delivery; * Support daily problem resolution; * Monitor service execution and flag potential issues; * Support customer satisfaction tracking; * Follow up on service orders until completion. **Working Hours** * Monday to Friday: 8:00 AM to 5:00 PM; Saturday: 8:00 AM to 12:00 PM **Compensation/Benefits** * Total compensation: R$ 1\.621,00 to R$ 2\.500,00 * Performance-based bonuses * Meal allowance and transportation allowance * Exclusive plans * Streaming app access Employment type: Full-time, CLT permanent contract Pay: R$1\.621,00 \- R$2\.500,00 per month Benefits: * Meal allowance * Transportation allowance Selection questions: * Do you hold a technical or undergraduate degree in Computer Networks or related fields? * In which neighborhood and city do you reside? * Do you have experience leading teams? Work location: On-site