FWA Operator

Description

Job Summary: We are seeking an FWA Operator to collect geographic data, retrieve equipment, update customer records, and serve customers, ensuring continuity of services. Key Highlights: 1. Effective customer service and necessary support for FWA services 2. Experiencing the organizational identity of the Brisanet Group 3. A work culture that respects and values people We are looking for an **FWA Operator** to collect geographic location information for installation and maintenance of services, retrieve equipment in cases of service cancellation, and update customer records with data provided by customers—such as phone numbers and new addresses. Additionally, the operator clarifies questions regarding outstanding balances and provides guidance for customer reactivation, ensuring effective service delivery and necessary support for the continuity of FWA services. If you are a detail-oriented professional who delights customers and demonstrates ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when required; * Drive company vehicles when necessary; * Perform other duties related to the position according to departmental needs and leadership direction; * Perform initial and reconfiguration of FWA equipment, ensuring proper operational status and alignment with company technical standards, and provide basic technical support to resolve connectivity and service performance issues; * Deliver bills to customers when necessary; * Collect and enter geographic location information into the internal mapping system; * Clarify customer inquiries when necessary; * Visit registered addresses to negotiate outstanding balances, aiming to retain customers and reactivate services; * Collect customer data—including phone numbers and new addresses—for record updates; * In case of service cancellation, retrieve Brisanet product equipment, return equipment to inventory, and request customer signature on the Equipment Retrieval Form when required. **Requirements and Qualifications** * Completed high school education; * Basic knowledge of telecommunications, networking, or related fields; * Geographic familiarity with the city; * Customer service experience. **Preferred qualifications:** * Defensive driving skills; * Google tools (Sheets, Docs) **Additional Information** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that values personal and professional development; * A horizontal and vertical workplace—meaning you are the protagonist of your own career!; * Meal benefits (Headquarters via cafeteria; Branches via iFood); * Co-payment health plan; * Dental plan; * Life insurance; * Childcare allowance; * Dependent PCD allowance; * Payroll-deductible loan (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at higher education institutions. We have operated in the telecommunications sector for **27 years**, with a **mission to connect people and promote digital and social inclusion**. Today, we connect over 1.5 million households across the Northeast region, **leading the fixed broadband internet market** in the area. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality internet at affordable prices to small towns**. Today, we operate across all nine states of the Northeast, delivering **cutting-edge connectivity—from rural areas to state capitals**—actively contributing to Brazil’s digital transformation.