FWA Operator

Description

Job Summary: The FWA Operator collects geographic information, performs service maintenance, retrieves equipment, and updates customer records, clarifying inquiries and reactivating customers. Key Highlights: 1. Effective customer service and continuous support for FWA services 2. Conducts debt negotiations and service reactivation 3. An environment that values personal and professional development We are seeking an **FWA Operator** to collect geographic location information for installation and maintenance of services, retrieve equipment upon service cancellation, and update customer registration data provided by clients—such as phone numbers and new addresses. Additionally, the operator clarifies questions regarding outstanding balances and provides guidance for customer reactivation, ensuring effective service delivery and necessary support for continuity of FWA services. If you are a detail-oriented professional who delights customers and demonstrates ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when required; * Drive company vehicles when necessary; * Perform other duties related to this position, according to departmental needs and leadership direction; * Perform initial and reconfiguration of FWA equipment, ensuring proper operational status and alignment with company technical standards, while providing basic technical support to resolve connectivity and service performance issues; * Deliver payment slips to customers when required; * Collect and enter geographic location information into the internal mapping system; * Clarify customer inquiries when required; * Visit registered addresses to negotiate outstanding debts, aiming to retain customers and reactivate services; * Collect customer data—including phone numbers and new addresses—for registration updates; * In case of service cancellation, retrieve Brisanet product equipment, return equipment to inventory, and request customer signature on the Equipment Retrieval Form when required. **Requirements and Qualifications** * Completed high school education; * Basic knowledge of telecommunications, networking, or related fields; * Familiarity with the city's geography; * Customer service experience. **Preferred qualifications:** * Defensive driving skills; * Google Tools (Sheets, Docs) **Additional Information** * A workplace culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A flat and growth-oriented structure—meaning you are the protagonist of your own career!; * Meal benefits (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Insurance Plan; * Dental Insurance Plan; * Life Insurance; * Childcare Assistance; * PCD Dependent Assistance; * Payroll-deductible loans (available after 6 months); * Up to 50% discounts on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discounts at higher education institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from rural areas to state capitals**—actively contributing to digital transformation in Brazil.