Field Leader (Implementation)

Description

Job Summary: This role ensures technical teams have resources, monitors implementation schedules, resolves operational problems, and maintains quality and compliance in field services. Key Highlights: 1. Handle daily problem resolution and process optimization 2. Support the training and development of new technicians 3. Ensure implementation schedules are executed in the field **WE CONNECT STORIES, PEOPLE, AND CITIES!** **We are Brazil's largest Out-of-Home (OOH) media platform, impacting over 22 million people every day** with creativity, innovation, and results. With broad operations and a strong presence, we transform urban daily life into unique and surprising experiences. We value diversity and inclusion, seeking individuals of diverse profiles, genders, ethnicities, sexual orientations, and identities — because we believe plurality helps us collectively find innovative and sustainable solutions! Our team is driven by challenges and the passion to make things happen. We value ethics, innovation, respect, and commitment to delivering extraordinary solutions that connect brands and people. **Want to be part of this transformation?** **\#VemSerEletroTeam** **Responsibilities and Duties** **Here, you will:** * Ensure technicians have all necessary resources and tools to perform tasks, while also maintaining materials and equipment * Monitor and ensure execution of field implementation schedules * Track service progress and act swiftly to resolve daily operational issues * Ensure quality standards and deadlines are met across all deliverables * Serve as the liaison between technical teams and management, ensuring alignment and smooth communication * Identify key implementation blockers and report them to management, contributing to operational improvement * Report operational issues and suggest improvements to optimize processes * Conduct field visits to monitor service execution, ensure technical compliance, and identify improvement opportunities * Ensure proper use of PPE and proactively prevent operational risks during installations * Support the training and development of new technicians * Participate in operational alignment meetings **Requirements and Qualifications** **What we expect from you:** * Technologist or undergraduate degree in fields such as IT, Telecom, Administration, Engineering, Quality Management, or related disciplines * Prior experience managing field teams, technical operations, or logistics * Basic IT knowledge and familiarity with tools like Excel * Fundamental project management knowledge * Valid Brazilian driver’s license (Category B) * Strong communication skills and ability to coordinate effectively with team members, peers, and leadership * Ability to handle pressure and solve practical problems efficiently on a daily basis * Collaborative profile with empathy, flexibility, and emotional intelligence * Ability to influence and engage the team, demonstrating ethical conduct and a strong sense of responsibility * Availability to work flexible hours according to operational demand **Preferred Qualifications** * Basic English proficiency * Prior experience in media, telecom, or high-volume field operations companies **Additional Information** **Our benefits include:** * **Medical and dental assistance:** more care and well-being for you to live with peace of mind; * **Life insurance:** because the future deserves care too; * **Flexible card (Meal/Food allowance):** choose where to use it and enjoy each meal your way; * **Transportation voucher:** guaranteed mobility for your commute with greater flexibility; * **Annual profit-sharing (PLR):** we hit targets together and celebrate together; * **Total Pass:** that extra push toward physical activity; * **Birthday Day Off:** our gift to you to enjoy your special day; * **Ticket raffles for various experiences:** culture, entertainment, and leisure. We believe in the transformative power of every team member, working collectively on a shared journey. After all, our connections are made person-to-person. We value diversity and inclusion, seeking individuals of diverse profiles, genders, ethnicities, sexual orientations, and identities — because we believe plurality helps us collectively find innovative and sustainable solutions! Here, you’ll join a talented and data-focused team composed of qualified professionals committed to excellence. We value collaboration and creativity to deliver the best solutions for our clients and the **OOH** market. **WANT TO BE PART OF THIS TRANSFORMATION?** **\#VemSerEletroTeam**