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Job Summary: We are seeking an engaged and creative individual to manage complex tickets, support business units, provide technical assistance, and activate services for corporate clients (PJ). Key Highlights: 1. Innovation and growth in an environment that constantly seeks improvement 2. Ticket management, strategic support, and technical assistance 3. Equipment configuration and service activation for corporate clients (PJ) Hey! Do you believe there’s always a different—and better—way to do things? Join us in innovating and growing at Unifique! We’re looking for an engaged and creative person. Did you read this description and believe you can contribute? Send us your resume! **This and all other posted positions are open to persons with disabilities (PcD)** **Responsibilities and Duties** * Ticket Management: Receive, resolve, and coordinate complex tickets from various company departments, focusing on efficiency and rapid resolution; * Support to Business Units: Provide strategic and consultative support to other departments, contributing to process optimization and improved organizational performance; * Technical Support: Remotely or on-site assist field technicians, identifying opportunities for process improvement and implementing targeted adjustments; * Service Activation: Activate equipment and services for corporate clients (PJ), following defined procedures; * Documentation: Maintain detailed records of equipment and networks, ensuring information accuracy; * Equipment Configuration: Configure telecommunications devices for corporate clients, with supervision; * Customer Support: Confirm desired configurations during activations, ensuring they meet customer expectations; * Equipment Testing: Conduct tests on new equipment to assess functionality and identify potential failures. **Requirements and Qualifications** **Skills:** Networking; MikroTik / Network Topologies; Telecom Equipment Configuration. * Certifications are a plus **Education:** Technical Course in Networking/IT; Ongoing undergraduate degree in related fields. **Additional Information** **Available Work Schedules:** Tuesday to Saturday: 08:00–11:30 and 12:42–18:00 Monday to Friday: 08:00–12:00 and 13:12–18:00 Opportunity to work in Timbó. ### **Benefits for Our Employees** Health Insurance Dental Insurance Pharmacy Network Insurance Life Insurance Transportation Allowance Meal Allowance Education Assistance Complimentary Internet School Supplies Assistance Baby Bonus PPR \- Profit Sharing Program Quinquennial Bonus \- Recognition for years of service Psychological Support Daycare Assistance Assistance for Children with Disabilities Birthday Gift Uniforms and Equipment Partnerships Service Discounts Unifique Since 1997, we’ve placed customers at the center of everything we do, delivering telecommunications solutions for households, businesses, and government entities. We maintain an innovative mindset, combining cutting-edge technology with personalized service that truly makes a difference. We were founded in Timbó, Santa Catarina, and have evolved through significant transformations: new connections, emerging technologies, and evolving customer and user needs. We’ve expanded our presence across multiple cities in Rio Grande do Sul, Santa Catarina, and Paraná—always maintaining excellence in service and transparent, honest relationships. In 2021, we won the 5G auction and assumed the mission of deploying this innovative technology across 670 municipalities with populations up to 30,000 by the end of 2029\. This milestone in our history has been accompanied by numerous recognitions from Anatel, including “Best Broadband Operator in Southern Brazil” for six consecutive years! We develop solutions for people’s future and generate growth opportunities for those who make it happen! All of this is achieved through strong collaboration and a focus on high performance. Here, you won’t just participate—you’ll co-create the future! Join us in building the future! Unifique—simplifying people’s lives since 1997! **All our job opportunities are open to persons with disabilities** ### **Benefits for Our Employees** Health Insurance Dental Insurance Pharmacy Network Insurance Life Insurance Transportation Allowance Meal Allowance Education Assistance Complimentary Internet School Supplies Assistance Baby Bonus PPR \- Profit Sharing Program Quinquennial Bonus \- Recognition for years of service Psychological Support Daycare Assistance Assistance for Children with Disabilities Birthday Gift Uniforms and Equipment Partnerships Service Discounts Unifique
