Telemarketing

Description

Job Summary: The Telemarketing Representative will conduct telephone-based customer service and sales for fiber-optic internet services, managing both proactive and reactive contacts, achieving targets, and clarifying questions regarding service plans. Key Highlights: 1. Performing sales and customer service via telephone, chat, or digital channels 2. Presenting and negotiating fiber-optic internet plans and streaming packages 3. Focusing on goals, results, and professional success within a fiber-optic company We are a fiber-optic internet company operating in Goiás. We offer a variety of internet plans, a free benefits club, a multifunctional mobile app, and access to streaming services. Our company believes connectivity is a way to bring people and experiences closer together. Join our team! ✨ We seek engaged, collaborative, and passionate professionals. We value individuals who communicate enthusiastically, drive teams forward, and lead with an owner’s mindset. We are continuously evolving, adjusting our strategies to grow even further. Therefore, we seek specialists focused on results and professional success. If this challenge resonates with you. Responsibilities and Duties: The Telemarketing Representative is responsible for conducting telephone-based customer service and sales for fiber-optic internet. This role involves both proactive and reactive customer contact, meeting targets, clarifying questions, and guiding customers toward optimal internet and streaming plans and packages. **✔️ Job Requirements** * Completed high school education (a bachelor’s degree in commerce is a plus); * Experience in customer service, sales, and technical support; * Basic knowledge of computer applications and customer service systems (CRM, chat, telephony); * Strong verbal and written communication skills; * Ability to work with performance goals and metrics; * Preferred: experience in telecommunications, internet, or ISP companies. **Telemarketing Representative Duties** * Conduct inbound and/or outbound customer interactions via telephone, chat, or digital channels; * Present internet, telephony, and TV plans and packages (including plans, billing, installation, cancellation, address changes, etc.); * Record interactions in the system and update customer registration data; * Initiate and follow up on sales until contract closure; * Negotiate outstanding balances, customer retention, and loyalty when necessary; * Route requests to respective departments (technical, finance); * Follow scripts, company policies, and regulations set by Anatel and LGPD.