Browse
···
Log in / Register
Job Summary: Professional responsible for executing external network quality activities, exploring new technologies, and planning network expansion to enhance the customer experience. Key Highlights: 1. Experience with optical networks and exploration of new technologies. 2. Focus on quality and network expansion for the customer. 3. An environment that values diversity and innovation. **VP:** Engineering and Customer Services **Directorate:** Transport and Infrastructure Engineering To ensure our customers enjoy an enhanced experience with our services, we have the Engineering and Customer Services team. The Engineering team’s mission is to explore new technologies, plan the Telefônica network, and drive technological expansion of our products and infrastructure. The Customer Services team ensures speed and quality in repair, installation, and maintenance of B2B and B2C customer lines across fixed, mobile, and TV networks. Through consistent projects and planning, we implement the company’s technological evolution, increasing network capacity. Want to join this team? **Responsibilities and Duties** * Execute external network quality activities, including preventive measures, construction, and deployment of networks to improve network resilience and enhance customer experience with Voice, Broadband, and TV services. * Comply with requirements for maintaining the Occupational Health and Safety Management System; participate in Occupational Health and Safety programs; understand Telefônica’s Environmental Policy and implement it in daily activities to ensure sound environmental management practices. **Requirements and Qualifications** * Completed High School education; * **Valid Driver’s License – Category B;** * Strong communication skills and ability to work effectively in a team; * Certifications in telecommunications are a plus; * Discipline and proactive attitude in daily tasks; * Experience in Telecommunications (fieldwork involving optical networks); **Additional Information** Here’s what we offer you: At Vivo, we spare no effort in supporting and valuing our employees. Our benefits are not only excellent but also flexible. • Choose the ideal benefit for you and your dependents via a digital platform offering multiple categories: Gym, Meal Voucher (VR), Food Voucher (VA), Pharmacy Assistance, Medical Assistance, Dental Assistance, and Life Insurance; • Corporate mobile phone. Yes — a brand-new smartphone for you! • Unlimited voice and data plan! Yes — unlimited! With Brazil’s best mobile network, now even faster with Vivo’s 5G! • An exclusive Vivo offer with special discounts on fixed-line, broadband, TV, and apps; • Eligibility for annual Bonus or Profit Sharing (PPR); • Plan your future through our Private Pension Plan; • Have children? You’ll receive a subsidy to help cover school, daycare, or babysitter expenses; • Work in an environment that respects your personality, personal style, and individuality — be authentically you. \#VemdeVocê • Work remotely up to two days per week. \#Mobility • Enjoy flexible working hours; • Take a day off (Day Off) to celebrate your birthday; • Participate in one of the largest corporate volunteer programs to help transform the world; • Benefit from our Educational Development Program, featuring partnerships with educational institutions offering discounts, certifications, and online courses; • Accelerate your career through our Internal Recruitment Program — available across Brazil and internationally, as we operate in over 17 countries! \#VivoMinhaCarreira • Access a range of initiatives designed to improve your physical, emotional, and social well-being! Here, we have \#VivoBemEstar, encouraging our team to adopt healthy habits and enjoy a higher quality of life! Available to our employees are consultations with nutritionists, psychologists, social workers, telemedicine, and more! • All our job openings are open to people with disabilities and/or rehabilitated individuals. We foster a culture that values diversity, differences, and individual potential! \#VivoDiversidade \#VemPraVivo Important: The only way to apply to Vivo’s selection processes is through the company’s pages on the Gupy platform at https://vivo.gupy.io — no application or hiring fees apply. We are part of the Telefônica Group, Brazil’s telecommunications leader. Our purpose is to **Digitalize to Connect** people, businesses, and society — building a more connected nation and transforming the lives of Brazilians. We aim to expand autonomy, personalization, and real-time choices for our customers, placing them in control of their digital lives — securely, reliably, and with the quality only Vivo delivers. To achieve this, we lead a digital transformation process and are revolutionizing our company from within. We’ve implemented agile methodologies across the organization, connecting us with the most innovative and collaborative ways of working. We actively foster a diverse and inclusive environment that stimulates creativity, drives innovation, and boosts engagement. We believe **diversity** — in people, experiences, cultures, behaviors, skills, and attitudes — is a key differentiator, reflecting the society in which we live. We maintain a robust internal program built on pillars of Gender, LGBTI+, Race, Persons with Disabilities (PcD), and 50+ to ensure a more inclusive culture and a more diverse, representative workplace. We are a **technology** company, inspired by diversity and **innovation**, offering space for everyone, supporting and embracing differences. Currently, **we connect approximately 357.5 million internet and mobile/fixed telephony accesses, plus pay-TV subscriptions.** As a benchmark in 4G mobile telephony and ultra-high-speed fixed broadband, we offer the market’s largest HD channel lineup for pay-TV and numerous online applications. To ensure our customers enjoy an enhanced experience with our services, we have the Engineering and Customer Services team. The Engineering team’s mission is to explore new technologies, plan the Vivo network, and drive technological expansion of our products and infrastructure. The Customer Services team ensures speed and quality in repair, installation, and maintenance of B2B and B2C customer lines across fixed, mobile, and TV networks. Through consistent projects and planning, we implement the company’s technological evolution, increasing network capacity. We believe the path to delivering the best experience to our customers begins with delivering an excellent experience to our employees. **\#VemPraVivo**
