Technical Assistant (Planning)

Description

Job Summary: Work within the Planning Unit, focusing on developing operational reports, analyzing key performance indicators (KPIs), and managing quality. Key Highlights: 1. Focus on report development and indicator analysis. 2. Quality management and production control. 3. Development of new operational visions and controls. VP, Customer Service Engineering Customer Service Engineering Directorate – São Paulo Capital Location: São Paulo\- Vila Mariana Work within the Planning Unit, focusing on developing operational reports and analyzing indicators. **Responsibilities and Duties** * Production control; * Quality management (third-party); * Develop new operational visions and controls; * Prepare presentations for forums; * Understand operational chain and workflow; **Requirements and Qualifications** COMPLETED HIGH SCHOOL \- CERTIFICATE OF COMPLETION * Strong interpersonal skills * Teamwork * Communication * Intermediate proficiency in Excel and PowerPoint * Analytical ability * Creativity, proactivity, collaboration, and agility. **Additional Information** Here’s what we offer you: At Vivo, we spare no effort to support and value our employees. These are not just excellent benefits — they’re also flexible. • Choose the ideal benefit for you and your dependents via a digital platform offering various categories including Gyms, Meal Vouchers (VR), Food Allowance (VA), Pharmacy Assistance, Medical Assistance, Dental Assistance, and Life Insurance; • Corporate mobile phone. Yes, a brand-new smartphone for you! • Unlimited voice and data plan! Yes, truly unlimited! With Brazil’s best mobile network — even faster with Vivo’s 5G! • An exclusive Vivo offer with special discounts on landline, broadband, TV, and apps; • Eligibility for annual Bonus or Profit-Sharing Program (PPR); • Plan your future through our Private Pension Plan; • Have children? You’ll receive a subsidy to help cover school, daycare, or babysitter expenses; • Work in an environment that respects your personality, your personal style, and your individuality — be authentically you. \#VemdeVocê • Work remotely up to two days per week. \#Mobility • Enjoy flexible working hours; • Take a day off (Day Off) to celebrate your birthday; • Participate in one of the largest corporate volunteer programs to help transform the world; • Benefit from our Educational Development Program, offering partnerships with educational institutions at discounted rates, certifications, and online courses; • Accelerate your career through our Internal Recruitment Program — available across Brazil or internationally, as we operate in over 17 countries! \#VivoMinhaCarreira • Access a suite of initiatives designed to improve your physical, emotional, and social well-being! Here, we have \#VivoBemEstar, which encourages our team to adopt healthy habits and enjoy a higher quality of life! Services available to our employees include consultations with nutritionists, psychologists, social workers, telemedicine, and much more! • All our job openings are open to people with disabilities and/or rehabilitated individuals. We foster a culture that values diversity, differences, and people’s potential! \#VivoDiversidade \#VemPraVivo Important: The only way to apply for Vivo’s selection processes is via the company’s pages on the Gupy platform: https://vivo.gupy.io. There is no application or hiring fee. We are a Telefônica Group company and Brazil’s telecommunications leader. Our purpose is to **Digitalize to Connect** people, businesses, and society — building a more connected nation and transforming the lives of Brazilians. We aim to expand our customers’ autonomy, personalization, and real-time choices, placing them in full command of their digital lives — securely, reliably, and with the quality only Vivo delivers. To achieve this, we lead a digital transformation and are revolutionizing our company from within. We’ve implemented agile methodologies across the organization to foster innovative and collaborative ways of working. We actively promote a diverse and inclusive environment that stimulates creativity, drives innovation, and increases engagement. At Vivo, culture is the force that transforms strategy into action. We are driven by **Purple Passion** — our unique ability to envision, execute, and overcome barriers with entrepreneurial courage, anticipate trends, and build a future we’re proud of. This energy connects diversity, innovation, and sustainability — turning purpose into impact through technology and its infinite possibilities. **To live this essence, we seek people who embody our 5 Passions** — behaviors reflecting who we are and how we make a difference: * **"The customer’s time is now"**: Act immediately on what truly matters to the customer. * **"People are our best technology"**: Adopt a constructive attitude, collaborate, and trust in human connections. * **"Curiosity works well"**: Act courageously, test new ideas, and learn from every discovery. * **"Simplicity is always possible"**: Get straight to the point, resolve issues with the right people, and simplify the path forward. * **"Results are my responsibility"**: Take ownership of your actions and outcomes, recognizing that omissions also generate impact. We believe **diversity** — in people, experiences, cultures, behaviors, skills, and attitudes — is a competitive advantage that reflects the society we live in. We maintain a robust internal program anchored in five pillars: Gender, LGBTI\+, Race, Persons with Disabilities (PcD), and 50\+, ensuring a more inclusive culture and a more diverse, representative workplace. We are a **technology** company, inspired by diversity and **innovation**, offering space for everyone — supporting and embracing differences. We believe the path to delivering the best experience to our customers begins with delivering an excellent experience to our employees. **\#VemPraVivo**