STOCK SPECIALIST WITH IT KNOWLEDGE

Description

Job Summary: We are seeking individuals passionate about technology and innovation to analyze and resolve incidents, manage service requests, and provide end-user support in a dynamic environment. Key Highlights: 1. Dynamic and welcoming environment that stimulates development. 2. Focus on analysis, diagnosis, and technical support for users. 3. Opportunity to work with technologies and innovations. **JOIN OUR TEAM!** At TIVIT, we seek people passionate about technology and innovation who can help us create customized technological solutions to transform possibilities into reality. If you wish to join a dynamic, welcoming workplace that stimulates your development and helps you go further, join TIVIT! **Here, your talent is very welcome!** **Responsibilities and Duties:** Analyze, diagnose, and resolve incidents and requests related to the technology area; manage the service request queue via ITSM; manage the service request lifecycle while adhering to agreed-upon SLAs; perform lab-based analysis and correction of hardware and software-related issues; provide end-user support and assistance; ensure machines and software in the park remain fully operational. Must be available for 100% on-site work. * **Additional Information** Provide support to employees, ensuring all have properly functional work equipment. Manage service requests and the support queue, guaranteeing compliance with agreed performance indicators. Support other IT areas during crises, projects, changes, and technology environment testing. Manage equipment inventory, ensuring accurate asset tracking and maintenance. Create, update, and execute SOPs to perform tasks and ensure knowledge standardization. Install software and maintain hardware. Specific knowledge (tools, languages, certifications): Knowledge of operating system installation and configuration. Experience with cabling and telephony is a plus. Advanced knowledge of Windows 10\. Ability to perform data migration, user backups, administrative tools, and registry operations. Basic understanding of Active Directory (AD), including adding and removing devices from the domain. Basic knowledge of configuring Exchange and BES server accounts. Basic networking knowledge (static/dynamic IP configuration, basic commands such as ipconfig /release /renew). Microsoft Office Suite (especially Outlook – profile creation and Exchange account maintenance; Excel – basic formula knowledge). Laboratory experience: performing hardware analysis, testing, and diagnostics. Handle incidents and requests, monitor SLAs, and support end users. Technical certifications such as MCP, MCSE, CCNA, ITIL, AWS, or AZURE are desirable. Education: Completed High School **What We Offer You?** * Meal or Food Allowance; * Medical and Dental Insurance; * Pharmacy Program (discounts on medication purchases); * Life Insurance; * TIVIT Club (discounts and partnerships with top retailers); * PAC – Career Acceleration Program; * MOBIFLIX – Our corporate academy offers both in-person and online courses aligned with the latest trends in the technology market; We believe the present is plural and inclusion transforms; therefore, all individuals are welcome in our job openings to foster an inclusive, respectful, fair, and equitable workplace. Ready to take on this challenge with us? \#vemserTIVIT Minimum Education Level: High School (Secondary Education)