SALES MANAGER

Description

**Job Objective** Responsible for full store management, ensuring achievement of commercial targets, excellence in customer service, team development, and compliance with Vivo's standards and processes. **Key Responsibilities** * Manage store operations (sales, customer service, and administrative processes) * Ensure achievement of monthly targets (revenue, services, new business, and strategic indicators) * Supervise and develop the sales team, providing continuous feedback * Monitor performance indicators (conversion rate, average transaction value, product mix, value-added services) * Ensure execution of Vivo's commercial campaigns and strategies * Directly engage in sales activities and lead by example in-store (hands-on profile) * Manage staff scheduling, timekeeping, and attendance * Maintain service standards and customer experience * Resolve store-level conflicts and operational issues * Ensure compliance with internal policies and company rules * Maintain store organization, image, and standards **Success Indicators (KPIs)** * Overall store target achievement * Service sales (e.g., insurance, self-monitoring, add-ons) * Sales conversion rate * Average transaction value * Salesperson productivity * Service quality (NPS or customer satisfaction) * Team attendance and discipline **Behavioral Competencies** * Leadership and influence * Results orientation * Proactivity and ownership mindset * Clear and assertive communication * Conflict management * Organization and discipline * Balanced accountability enforcement **Requirements** * Experience managing commercial teams (preferably in retail/telecom) * Experience working with sales targets and performance indicators * Basic knowledge of Excel and sales systems * Completed high school education (a college degree is a plus) **Preferred Qualifications** * Experience in the telecommunications sector * Proven track record of meeting or exceeding targets * Experience with consultative selling and service-based sales **Expected Profile** A leader who drives results by example, closely monitors operations, consistently holds others accountable, and develops people for high performance. Employment type: Full-time Compensation: R$2\.500,00 \- R$3\.500,00 per month Benefits: * Meal allowance * Transportation allowance Work location: On-site