Job Summary: A professional responsible for customer service on digital platforms, lead qualification, sales follow-up, customer satisfaction surveys, and service scheduling, with a focus on achieving targets and effective communication. Key Highlights: 1. Customer service and lead qualification via digital platforms. 2. Sales follow-up and customer satisfaction surveys. 3. Customer database management and service scheduling. **Description and Responsibilities:** **Working Hours:** Business hours – Monday to Friday / Saturdays from 08:00 to 12:00 **Level:** Professional **Employment Type:** Permanent – CLT **All our positions are inclusive for persons with disabilities (PcD)** * Provide customer service through digital platforms, performing initial contact and qualifying customers in the CRM to actively contribute to closing sales of products marketed by GSRD. * Provide inbound customer service via telephone and digital platforms: chat, e-mail, and sales portals for products marketed by GSRD. * Proactively conduct sales and post-sales satisfaction surveys via telephone calls and digital channels to identify customer satisfaction, dissatisfaction, and needs. * Monitor leads assigned to sales consultants throughout the negotiation process, from initiation to final sale, ensuring timely customer service. * Execute targeted campaigns to actively manage the customer database regarding sales and post-sales. * Present available products and their features during customer interactions, and schedule customer visits and test drives, where applicable. * Assist customers in scheduling maintenance services or recall-related actions near the manufacturer-recommended date, courteously via our digital channels. **Requirements:** **Technical Skills:** High school diploma required; proficiency in Microsoft Office suite. Customer service training is desirable. **Behavioral Skills:** Demonstrated clear verbal communication, goal orientation, concentration, resilience, and business acumen. **Benefits:** Medical insurance, Dental insurance, Education allowance, Performance bonus, Corporate mobile phone, Parking, Disclosed during interview, On-site meal, Life insurance, Transportation allowance
João Silva
Indeed · HR
João Silva
Indeed · HR
