Reservation Assistant

Description

Job Summary: The Reservation Assistant processes room sales through telephone, email, or chat support, ensuring efficient service to maximize occupancy and customer satisfaction. Key Highlights: 1. Process reservations via telephone, email, or online systems 2. Collaborate with the team to optimize hotel occupancy 3. Effectively resolve inquiries and issues related to reservations Hotel Nacional Inn Jaraguá was inaugurated in 1954 and is an icon of São Paulo’s history and architecture. With a privileged location in the historic center, we offer a unique combination of charm and modern comfort across our 415 rooms. Additionally, we feature extensive event facilities, including 25 modular meeting rooms, two restaurants, a bar, and a theater. Since 2024, we have been part of the Nacional Inn Network, which originated in the 1970s in Poços de Caldas. Since then, the network has embraced hospitality as its core commitment. Present in eight Brazilian states and 30 destinations across the Southeast, South, Central\-West, and Northeast regions, our mission is to connect people with positive experiences and promote the growth and well\-being of our team and community. Join our team! **Reservation Assistant** Process room sales via telephone, email, or chat support. Accurately and effectively execute reservation closing procedures, ensuring efficient and precise service to maximize occupancy and customer satisfaction **Responsibilities and Duties:** * Process reservations via telephone, email, or online systems, providing customers with clear and accurate information. * Assist in room sales by providing general information to customers about hotel facilities and services, as well as negotiating rates based on pre\-established parameters. * Send reservation confirmations to customers. * Maintain up\-to\-date records of reservations and room availability. * Collaborate with the front office and sales teams to optimize hotel occupancy. * Respond to customer calls, providing general information and clarifications regarding the hotel and its rates, following pre\-established criteria and standards. * Effectively and courteously resolve inquiries and issues related to reservations. * Input customer reservation data into the system, sourced from the network’s Central Reservation Office and the events department. * Continuously monitor\/verify hotel availability, analyzing changes jointly with the Reservation Supervisor and\/or Reservation Assistant. * Prepare reports on reservation status and occupancy for management. * Assist in promoting and selling special packages or room upgrades to customers. * Ensure compliance with hotel policies and reservation procedures. * Contribute to improving reservation processes to increase efficiency. * Maintain confidentiality of customer information. * Organize and update the reservation document archive. * Participate in training sessions to enhance customer service skills and knowledge of reservation systems. * Perform other related duties as required by the department.