Job Summary: Greet and provide direct customer service in person or by phone, clarify inquiries, and process documents, with a focus on support and organization. Key Highlights: 1. Personalized customer service and direct client support 2. Organization and management of administrative tasks 3. Opportunity to grow within a leading dental network Greet and provide direct customer service in person or by phone, clarify inquiries, and complete, register, and verify various documents. **Responsibilities and Duties** * Follow work instructions specified in the company's standard operating procedures manual; * Maintain equipment and the workplace in an organized condition, ensuring their preservation; * Serve customers by providing all necessary support services, either in person or by phone; answer questions and resolve inquiries related to clinic operations; * Receive and register orthodontic documentation, radiographs, and complementary examinations; * Schedule, monitor, and manage patient appointments during retention, eruption, or temporary absence periods; * Occasionally confirm appointment times for customers who did not receive SMS notifications; * Occasionally schedule appointments for new patients and those undergoing treatment; * Reschedule appointments for customers who missed their scheduled visits; * Receive customer payments for services rendered and record transactions in the management system; * When handling cash receipts, submit financial accountability reports regarding cash flow to the company's administrative supervisor; * Assist customers in using the self-service kiosk; * Provide personalized service to customers/accompanying persons waiting in the reception area; * Promote thematic and promotional campaigns to customers, guiding procedures, clarifying doubts, distributing gifts, etc.; * Regularly monitor ambient temperature and background sound levels, including TV and radio in waiting areas; * Accurately record and objectively relay messages to relevant departments/sectors within the company; * Monitor and manage the PABX system, redirecting incoming calls to appropriate departments/sectors; * Occasionally contact new patients to schedule their first appointment; \- Monitor the operation of the self-service kiosk; * Ensure overall organization, cleanliness, and hygiene of the department; * Participate in technical and/or behavioral training programs offered by the company. **Requirements and Qualifications** * Completed High School education; * Intermediate computer skills; * Customer service experience; * Basic mathematical calculation skills. Competencies * **Communication:** Verbal fluency; clear diction; writing and grammar proficiency; communication skills; negotiation ability. * **Social:** Interpersonal relationship skills; teamwork; ability to interact with the public; friendliness. * **Behavioral:** Empathy; ethics; proactivity; initiative; commitment; conflict management; assertiveness; discretion; dynamism; responsibility. * **Organizational:** Time management; planning and organization. **Additional Information** We are Brazil's largest orthodontic network! We were founded with the purpose of democratizing and modernizing dental care through humanized, high-quality services offered at accessible prices. With **over 20 years** of experience, we operate more than **350 units** across Brazil and have served over **8 million satisfied customers**, whose smiles proudly bear the OrthoDontic brand. **Here, you’ll find opportunities to grow and transform smiles together with us. Join OrthoDontic and be part of this journey to success!**
João Silva
Indeed · HR
João Silva
Indeed · HR
