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Job Summary: Direct customer service, providing comprehensive support, clarifying inquiries, and handling registrations, appointments, and billing. Key Highlights: 1. Opportunities for growth and smile transformation 2. Organized work environment focused on customer service 3. Participation in technical and behavioral training Receive and provide direct customer service in person or by phone, clarify inquiries, complete, register, and verify various documents. **Responsibilities and Duties** * Follow work instructions outlined in the company's Standard Operating Procedure manual; * Maintain equipment and workplace organization, ensuring their proper upkeep; * Serve customers by providing all necessary support services in person or by phone; answer questions and clarify inquiries related to clinic operations; * Receive and register orthodontic documentation, radiographs, and supplementary exams; * Schedule, monitor, and manage patient appointments during retention, eruption, or temporary absence periods; * Occasionally confirm appointment times for customers who did not receive SMS notifications; * Occasionally schedule appointments for new patients and those undergoing treatment; * Reschedule appointments for customers who missed their consultations; * Receive customer payments for services rendered, recording transactions in the management system; * When receiving payments, submit a cash reconciliation report to the company’s administrative manager; * Assist customers in using the self-service kiosk; * Provide personalized service to customers/accompanying persons waiting in the reception area; * Promote thematic and promotional campaigns among customers, guiding procedures, clarifying doubts, distributing gifts, etc.; * Regularly check ambient temperature and background sound levels, as well as TV and radio in waiting rooms; * Accurately record and objectively relay messages to respective departments/sectors within the company; * Monitor PABX operation and redirect incoming calls to appropriate departments/sectors; * Occasionally contact new patients to schedule their first consultation; \- Monitor self-service kiosk operation; * Ensure overall organization, cleanliness, and hygiene of the department; * Participate in technical and/or behavioral training provided by the company. **Requirements and Qualifications** * Completed High School education; * Intermediate computer skills; * Customer service experience; * Basic mathematical calculation skills. Competencies * **Communication:** Verbal fluency; clear diction; writing and grammar proficiency; communication skills; negotiation ability. * **Social Skills:** Interpersonal relationships; teamwork; ability to interact with the public; friendliness. * **Behavioral Skills:** Empathy; ethics; proactivity; initiative; commitment; conflict management; assertiveness; discretion; dynamism; responsibility. * **Organizational Skills:** Time management; planning and organization. **Additional Information** 9:00 AM to 7:00 PM 2-hour lunch break — Monday to Friday 8:00 AM to 12:00 PM on Saturdays Salary: R$ 1720.00 We are Brazil's largest orthodontic network! We were founded with the purpose of democratizing and modernizing dental care through humane, high-quality services offered at accessible prices. With **over 20 years** of experience, we operate more than **350 units** across Brazil and have served over **8 million satisfied customers**, whose smiles proudly bear the OrthoDontic brand. **Here, you’ll find opportunities to grow and transform smiles alongside us. Join OrthoDontic and be part of this success journey!**
