Job Summary: The professional will receive and serve customers in person or by phone, clarifying inquiries and performing various administrative and support tasks. Key Highlights: 1. Direct and personalized customer service, both in-person and via telephone 2. Management of appointments and health-related documentation 3. Opportunity for growth within a large orthodontic network Receive and provide direct customer service, either in person or by phone, clarifying inquiries, completing, registering, and verifying various documents. **Responsibilities and Duties** * Follow work instructions outlined in the company's Standard Operating Procedure manual; * Maintain equipment and the workplace organized, ensuring their preservation; * Serve customers by providing all necessary support services, either in person or by phone; answer customer questions and clarify doubts related to clinic operations; * Receive and register orthodontic documentation, radiographs, and supplementary exams; * Schedule, monitor, and manage patient appointments during retention, eruption, or temporary absence periods; * Occasionally confirm appointment times for customers who did not receive SMS notifications; * Occasionally schedule appointments for new patients and those currently undergoing treatment; * Reschedule appointments for customers who missed their consultations; * Receive customer payments for services rendered, recording transactions in the management system; * When handling cash receipts, prepare financial reports regarding daily cash flow for the company’s administrative supervisor; * Assist customers in using the self-service kiosk; * Provide personalized service to customers/accompanying persons waiting in the reception area; * Promote thematic and promotional campaigns to customers, guiding procedures, clarifying doubts, distributing gifts, among other activities; * Regularly check ambient temperature and sound levels, as well as TV and radio in waiting areas; * Accurately record and objectively relay messages to respective departments/sectors within the company; * Monitor and manage the PABX system, redirecting incoming calls to appropriate departments/sectors; * Occasionally contact new patients to schedule their first consultation; \- Monitor the operation of the self-service kiosk; * Ensure general organization, cleanliness, and hygiene of the department; * Participate in technical and/or behavioral training programs provided by the company. **Requirements and Qualifications** * Completed High School education; * Intermediate computer skills; * Customer service experience; * Basic mathematical calculation skills. Competencies * **Communication:** Verbal fluency; Good diction; Writing and grammar proficiency; Communication skills; Negotiation skills. * **Social:** Interpersonal relationships; Teamwork; Ability to interact with the public; Friendliness. * **Behavioral:** Empathy; Ethics; Proactivity; Initiative; Commitment; Conflict management; Assertiveness; Discretion; Dynamism; Responsibility. * **Organizational:** Time management; Planning and organization. **Additional Information** Working Hours: Monday to Friday Meal allowance Birthday day off Send your resume with the job title and city in the subject line to the e\-mail: rh@grupotavaresbr.com.br 93991994805 We are Brazil's largest orthodontic network! We were founded with the purpose of democratizing and modernizing dental care through humanized, high-quality services offered at accessible prices. With **over 20 years** of experience, we operate more than **350 units** across Brazil and have served over **8 million satisfied customers**, whose smiles proudly bear the OrthoDontic brand. **Here, you’ll find opportunities to grow and transform smiles alongside us. Join OrthoDontic and be part of this success journey!**
João Silva
Indeed · HR
João Silva
Indeed · HR
