Receptionist/Customer Service Representative

Description

Job Summary: We are seeking a dynamic and organized receptionist to manage initial client interactions at Datapeso, serving as the key contact point for industrial clients in a highly efficient environment. Key Highlights: 1. Strategic customer service for industrial clients and appointment scheduling. 2. Technical team support for scale and equipment maintenance. 3. Collaborative environment focused on growth and process optimization. We are looking for a dynamic and organized receptionist to manage initial client interactions at Datapeso, specializing in maintenance of scales and equipment for the food industry. With focus on the full equipment lifecycle — from arrival, analysis, quotation, to delivery — we value professionals who optimize operational workflows and support technical teams with precision and agility. You will serve as the key contact point for industrial clients, coordinating appointments, priorities, and administrative support in a highly efficient environment. Main Responsibilities: * Answer phone calls, e\-mails, and visitors, prioritizing repair requests, preventive maintenance, and quotations. * Manage equipment analysis schedules, follow\-ups on approvals, and control of incoming/outgoing workflow. * Register contacts in CRM, prepare daily service reports, and monitor operational deadlines. * Support task prioritization for electronics and mechanical departments, collaborating with technicians and the monitoring "pivot". * Maintain an organized reception area, reinforcing our image of technical reliability and focus on process optimization. Essential Requirements: * Completed high school education (technical or higher education in Administration is a plus). * Experience in reception or customer service (minimum 1 year, preferably in industrial or technical service settings). * Basic knowledge of Microsoft Office suite and CRM (training provided). * Excellent communication skills, proactivity, and ability to handle urgent requests. * Strong organizational skills to manage multiple workflows without constant supervision. Preferred Qualifications: * Familiarity with equipment maintenance or the food industry. * Availability for flexible business hours (Mon\-Fri, 8am\-6pm; Sat, 8am\-12pm). * Analytical mindset to monitor service turnaround times and minimum stock levels. Attractive Benefits: * Base salary \+ bonuses tied to scheduling and operational efficiency targets. * Training in technical maintenance processes and optimization. * Collaborative environment focused on profitable growth and control of fixed costs. Employment Type: Full\-time, Permanent CLT Compensation: R$1\.545,24 \- R$2\.300,00 per month Work Location: On\-site