Job Summary: The professional will receive and assist customers in person or by phone, clarify doubts, complete documents, and maintain the organization of the environment. Key Highlights: 1. Personalized customer and companion service 2. Opportunities for professional growth and development 3. Work in a humanized, high-quality environment Receive and provide direct customer service in person or by phone, clarifying doubts, completing, registering, and verifying various documents. **Responsibilities and Duties** * Follow work instructions specified in the company's standard operating procedure manual; * Keep equipment and the workplace organized, ensuring their maintenance; * Assist customers by providing all necessary support services, in person or by phone; answer customer questions and clarify doubts regarding clinic operations; * Receive and register orthodontic documentation, radiographs, and complementary exams; * Schedule, monitor, and manage patient appointments during retention, eruption, or temporary absence periods; * Occasionally confirm appointment times for customers who did not receive SMS notifications; * Occasionally schedule appointments for new patients and those undergoing treatment; * Reschedule appointments for customers who missed their consultations; * Receive customer payments for services rendered, recording transactions in the management system; * When receiving payments, submit a cash flow report to the company’s administrative responsible party; * Assist customers in using the self-service kiosk; * Provide personalized service to customers/companions waiting in the reception area; * Promote thematic and promotional campaigns to customers, guiding procedures, clarifying doubts, distributing gifts, among other activities; * Regularly check ambient temperature and background sound levels, as well as TV and radio in waiting rooms; * Accurately record and objectively relay messages to respective departments/sectors of the company; * Monitor PABX operation and redirect incoming calls to appropriate departments/sectors of the company; * Occasionally contact new patients to schedule their first consultation; \- Monitor the self-service kiosk operation; * Maintain general organization, cleanliness, and hygiene of the department; * Participate in technical and/or behavioral training sessions promoted by the company. **Requirements and Qualifications** * Completed High School education; * Intermediate computer skills; * Customer service experience; * Basic mathematical calculation skills. Competencies * **Communication:** Verbal fluency; clear diction; writing and grammar proficiency; communication skills; negotiation. * **Social:** Interpersonal relationships; teamwork; ability to interact with the public; friendliness. * **Behavioral:** Empathy; ethics; proactivity; initiative; commitment; conflict management; assertiveness; discretion; dynamism; responsibility. * **Organizational:** Time management; planning and organization. **Additional Information** 9:00 AM to 7:00 PM 2-hour lunch break \- Monday to Friday 8:00 AM to 12:00 PM on Saturdays Salary: R$ 1720.00 We are Brazil's largest orthodontic network! We were founded with the purpose of democratizing and modernizing dental care through humanized, high-quality services offered at accessible prices. With **over 20 years** of experience, we operate more than **350 units** across Brazil and have served over **8 million satisfied customers**, whose smiles proudly bear the OrthoDontic brand. **Here, you’ll find opportunities to grow and transform smiles alongside us. Join OrthoDontic and be part of this success journey!**
João Silva
Indeed · HR
João Silva
Indeed · HR
