**Opportunity at Positivo S\+ — JUNIOR SUPPORT TECHNICIAN — Jaraguá do Sul/SC** Positivo S\+ is seeking committed, proactive professionals with an interest in developing their careers in the technology and technical support field. If you wish to work in a dynamic environment and contribute to excellence in user support, this opportunity may be ideal for you! **Main responsibilities:** * Provide first-level support for corporate systems, software, and applications * Perform installation, configuration, troubleshooting, relocation, addition, and replacement of hardware and software * Handle tickets received via ITSM, both remotely and on-site * Ensure availability and performance of customer platforms * Address and record requests related to telephony, IT, and infrastructure * Guarantee compliance with SLA (Service Level Agreement) when supporting customers * Monitor operational technology platforms * Follow up on activities until completion, continuously improving processes and preventing recurrence of failures **Mandatory requirements:** * Intermediate knowledge of Microsoft Office Suite * Knowledge of telecommunications and networking systems * Completed high school education If you seek professional growth and wish to join a company recognized in the market, **apply now**! Minimum Education Level: High School (Secondary Education)
João Silva
Indeed · HR
João Silva
Indeed · HR
