Fiber Optic Maintenance Assistant

Description

Job Summary: The Fiber Optic Maintenance Assistant routes and monitors maintenance requests to ensure productivity and quality, and manages Service Orders. Key Highlights: 1. Receive and route fiber optic maintenance requests 2. Monitor field team productivity and quality 3. Manage open and ongoing Service Orders (SO) **Job Description** We are seeking a **Fiber Optic Maintenance Assistant** to receive and route fiber optic maintenance requests to field teams, monitor the productivity and quality of procedures performed by those teams, and manage open and/or ongoing Service Orders (SO). If you are a detail-oriented professional who delights customers and demonstrates ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Your typical day will include:** * Embodying the organizational identity of the Brisanet Group; * Actively participating in organizational meetings and commitments, as requested; * Using individual and collective safety equipment when required; * Driving company vehicles when necessary; * Performing other duties related to the position, as needed by the department and directed by leadership; * Dispatching teams to handle emergency calls; * Handling requests via email; * Monitoring and handling requests via system; * Reviewing internal maps and verifying whether requests are being fulfilled on time. **What we’re looking for in this opportunity:** * Basic understanding of network concepts, cables, and equipment; * Proficiency in computer applications; * Completed high school education and/or currently pursuing higher education. **Preferred qualifications:** * Knowledge of optical transmission networks; * Familiarity with fiber optic technology and its properties (manufacturing, characteristics, applications); * Pursuing a bachelor’s degree in Telecommunications or related fields is desirable. **At the Brisanet Group, you’ll find:** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A horizontal and vertical workplace—meaning you are the protagonist of your own career!; * Meal benefits (Headquarters via cafeteria; Branches via Alelo card); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Childcare Assistance; * Assistance for Dependents with Disabilities; * Payroll-deductible Loans (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Up to 60% discount at Higher Education Institutions.