Customer Service Specialist

Description

Job Summary: Responsible for active and reactive customer service, plan offerings, customer retention, service scheduling, and technical support—with emphasis on communication and problem resolution. Key Highlights: 1. Opportunity to work in customer service and sales. 2. Focus on customer retention and commercial results. 3. Dynamic work with customer support and guidance. **Job Description** * Provide active and reactive customer service (phone, WhatsApp, and e\-mail); * Offer new plans and perform service upgrades; * Drive customer retention, focusing on cancellation reversals; * Send contracts, clarify clauses, and track signatures; * Schedule installations, maintenance, and technical repairs; * Log and track service requests until final resolution; * Guide customers on plans, services, applications, and equipment; * Update information in the internal system; * Maintain clear, courteous, and solution-oriented communication. Requirements * Completed high school education; * Strong verbal and written communication skills; * Commercial and negotiation profile, with a results focus; * Organizational skills and responsibility regarding deadlines; * Proficiency with technology and systems; * Prior customer service experience is a plus; * Telecommunications. Location Recreio dos Bandeirantes Job Type: Full-time CLT Compensation: R$1\.518,00 \- R$2\.000,00 per month Benefits: * Medical insurance * Dental insurance * Company-provided mobile phone * Meal allowance * Transportation allowance Work Location: On-site