Customer Service Specialist

Description

Job Summary: Professional responsible for active and responsive customer service, offering plans, retaining customers, and monitoring processes, with emphasis on communication and problem-solving. Key Highlights: 1. Active and responsive customer service 2. Focus on customer retention and service sales 3. Process management and customer support **Job Description** * Provide active and responsive customer service (phone, WhatsApp, and e\-mail); * Offer new plans and perform service upgrades; * Conduct customer retention activities, focusing on cancellation reversals; * Send contracts, clarify clauses, and monitor signatures; * Schedule installations, maintenance, and technical repairs; * Log and track support tickets until final resolution; * Guide customers on plans, services, applications, and equipment; * Update information in the internal system; * Maintain clear, courteous, and solution-oriented communication. Requirements * Completed high school education; * Strong verbal and written communication skills; * Commercial and negotiation mindset, results-oriented; * Organized and deadline-responsible; * Proficiency with technology and systems; * Prior customer service experience is a plus; * Telecommunications Employment Type: Permanent CLT Compensation: R$1\.518,00 \- R$2\.000,00 per month Benefits: * Medical assistance * Dental assistance * Company-provided mobile phone * Meal allowance * Transportation allowance Work Location: On-site