Job Summary: A professional responsible for customer service and technical support, handling service scheduling, follow-up on customer interactions, and organizing technicians' schedules. Key Highlights: 1. Multichannel customer service (telephone, WhatsApp, email) 2. Management and tracking of technical support requests 3. Scheduling of technicians' appointments and service optimization TsTeck is an industrial-sector company specializing in the manufacturing of rack-and-pinion elevators for civil construction projects, as well as producing scaffolding and metal props. **Responsibilities:** * Provide customer service via telephone, WhatsApp, email, and ticketing systems; * Receive, register, and track technical support requests; * Schedule assembly, climbing, disassembly, preventive maintenance, and corrective maintenance services; * Route requests to technical teams, ensuring proper request flow; * Monitor service progress and keep customers informed about service status; * Update information and records in the service management system; * Organize technicians' schedules, optimizing service planning; * Support resolution of customer inquiries and incident handling; * Ensure service quality, responsiveness, and courtesy, adhering to company procedures. Minimum Education: High School Diploma (Secondary Education)
João Silva
Indeed · HR
João Silva
Indeed · HR
