Customer Service Assistant

Description

Job Summary: Customer service and monitoring of delivery incidents, handling delivery delays, damages, and transportation discrepancies, as well as supporting the operations team. Key Highlights: 1. Customer service and monitoring of delivery incidents 2. Handling delivery delays, damages, and transportation discrepancies 3. Providing support to the operations team for customer service requests Attend to customers and monitor incidents related to deliveries; Handle delivery delays, damages, and transportation discrepancies; Input and update tracking information in the system; Provide customers with updates on pickup and delivery status; Support the operations team in addressing customer service requests. ✅ Requirements: Completed high school education (technical or bachelor's degree in Logistics, Business Administration, or related fields preferred); Prior experience in customer service centers (SAC) or customer-facing roles, preferably within logistics or transportation companies; Basic knowledge of cargo tracking and issuance of transportation documents; Proficiency in Microsoft Office (Excel and Outlook). Employment Type: Full-time, CLT permanent contract Salary: R$1.610,00 - R$1.800,00 per month Benefits: * Company-provided mobile phone * Basic food basket * Life insurance * Meal allowance * Transportation allowance Work Location: On-site