CREW CONTROLLER I (Internal)

Description

Job Summary: Crew Controller I manages operational contingencies and monitors crew activities, ensuring compliance with applicable regulations. Key Highlights: 1. Crew scheduling and contingency management 2. Operational support in situations such as flight delays and cancellations 3. Daily operational problem resolution We have an opportunity available for the position of **CREW CONTROLLER I (INTERNAL POSITION)** **Responsibilities and Duties** **a)** Address operational demands assigned by coordination, including flight cancellations and delays; aircraft substitutions; airport closures; aircraft undergoing maintenance; flight reprogramming and/or consolidation; and other contingency requests. **b)** Monitor and manage crew-related contingencies, such as medical leave; no-shows; regulatory requirements for aircrew; and crew reassignments according to operational needs. **c)** Report crew-related incidents to the operational leader. **d)** Responsible for resolving problems arising during daily operations. **e)** In case of perception or suspicion of any incident that may affect flight safety, immediately inform the operational leader. **f)** Stay updated on all Company publications, manuals, and work instructions. **g)** Periodically update yourself via the corporate portal and email, reviewing all items sent. **h)** Stay updated on reading your corporate emails. **Challenges:** Achieving operational targets, Contributing to maintaining departmental performance indicators. ***On a day-to-day basis, you will be responsible for:*** * Collaborating with Operational Teams at CCO to properly monitor Crews; * Managing schedules in accordance with current legislation, using necessary controls so that this management directly impacts the Company’s Operations; **Requirements and Qualifications** **Must-haves:** * More than 6 months of tenure at GOL; * No disciplinary actions within the last 6 months; * No transfers or promotions within the last 6 months; * Completed undergraduate degree; * Proficiency in Microsoft Office (PowerPoint and Excel); * Intermediate English for **CONVERSATION** is a significant advantage; **Additional Information** **Additional Information** -------------------------- **Here, you fly higher with the Travel Benefit**, allowing you to issue domestic and international airline tickets at special discounted rates for yourself, family members, and friends. **And we must not forget our Benefits:** * Health insurance; * Dental insurance; * Group life insurance; * Pharmacy allowance; * Meal voucher; * Food allowance; * Transportation voucher; * Profit-sharing plan (PLR); * Gympass or Totalpass; * Partnership club with hundreds of affiliated companies; * Birthday day off. **Additional Information:** --------------------------- Workplace: Headquarters (Verbo Divino) Working hours: Operational shift \- 06 hours (working in rotating shifts) We democratize access to air transportation in Brazil and have established ourselves as one of the fastest-growing airlines worldwide. We continue innovating with pride, pioneering solutions such as facial recognition *check-in*, onboard Wi-Fi, mobile geolocation for Customers, and a fully accessible website designed specifically for people with disabilities. None of this would be possible without our greatest differentiator: **the GOL Eagles**. With this incredible Team, we deliver dedication, care, and the unique GOL Way of Being and Doing—connecting people and creating new stories every day. Our culture is diverse and grounded in values that accompany us on every new boarding, always reflecting who we are: **Simple, Human, and Intelligent**. By our side are Colleagues who proudly carry the **Orange Blood** and, with mastery, live our purpose of being **First for Everyone**.