Customer Relationship Assistant - Serra/ES

Description

Job Summary: This professional will provide customer service and prospect clients to schedule technical assistance services, as well as control and update systemic information and comply with internal policies. Key Highlights: 1. Customer service and prospecting for technical assistance services. 2. Control and updating of systemic information. 3. Maintenance of internal and electronic training schedules. **REQUIREMENTS:** Completed high school education; Customer service experience is a plus. **RESPONSIBILITIES:** Provide customer service via electronic and digital channels to schedule technical assistance services; Prospect and activate the customer portfolio to achieve customer loyalty and/or retention, contributing to increased visitation rates at Group Technical Assistance units; Re-engage customers who failed to attend scheduled services the previous day, aiming to maintain service loyalty/quality and revenue generation for Technical Assistance; Perform control and updating of systemic information; Maintain Hyundai’s internal and electronic training schedule up to date; Return missed calls during working hours to ensure comprehensive customer service; Conduct verification procedures for 100% of customer interactions to confirm pending service requirements (parts orders, recalls, and campaigns); Comply with Group Prime’s policies and conduct standards, as well as Hyundai and Group Prime’s standardized job procedures. Employment Type: Permanent CLT Compensation: R$1.585,00 - R$2.000,00 per month Benefits: * Medical insurance * Dental insurance * Meal allowance * Transportation allowance