Technical Assistant

Description

Job Summary: Opportunity to work in a dynamic environment, focused on operational indicators, supporting technical teams, and developing data tools and processes. Key Highlights: 1. Working in a dynamic environment 2. Supporting technical teams 3. Developing data tools * Directorate: SP Interior Customer Service Directorate * Work location: Sorocaba/SP. * Work model: as per department policy (on-site/hybrid). * Working in a dynamic environment, with daily routines involving indicators and support for technical teams. * Opportunity to develop skills in data tools and operational processes. * Vice Presidency: VP Engineering and Customer Service Upon joining Vivo, you will be alongside people who strive to create a pleasant, inclusive, and respectful environment for everyone. We seek a high-performance culture with clear objectives and coherent goals that motivate and challenge us to pursue best practices and continuous improvement. **Responsibilities and Duties** * Monitor daily operational indicators (e.g., volumes, pending items, ongoing activities). * Update spreadsheets and dashboards with up-to-date information. * Support the preparation of reports and presentations for management. * Organize data sent by partner areas and keep records updated. * Assist in communicating status updates to the team (e.g., operational observations, planned activities). * Provide support for administrative and operational routines of the team. **Requirements and Qualifications** * Currently pursuing or holding a bachelor’s degree (Administration, Systems, Engineering, or related fields). * Basic Excel knowledge (tables, filters, simple formulas). * Intermediate/Advanced Excel knowledge (**desirable**), * Interest in learning Power BI / SQL and data analysis. * Strong organizational skills and attention to detail. * Good written communication skills and willingness to learn from the team. **Additional Information** See what we offer you: At Vivo, we spare no effort in supporting and valuing our employees. These are not only excellent benefits but also flexible ones. * Choose the ideal benefit for you and your dependents through a digital platform offering various categories including Gym, VR, VA, Pharmacy Assistance, Medical Assistance, Dental Assistance, and Life Insurance; * Corporate mobile phone. Yes, a brand-new smartphone for you! * Unlimited voice and data plan! Yes, unlimited! With the best mobile network, even faster with Vivo’s 5G! * An exclusive Vivo offer with special discounts on landline, broadband, TV, and apps; * Eligibility for an annual Bonus or PPR; * Plan your future through our Private Pension Plan; * Have children? You’ll receive a subsidy to help cover school, daycare, or babysitter expenses; * Work in an environment that respects your personality, your style of dress, your way of being—and where you can be authentic. **\#VemdeVocê** * Work remotely up to two days per week. **\#Mobility** * Enjoy flexible working hours; * Take a day off (**Day off**) to celebrate your birthday; * Participate in one of the largest corporate volunteer programs to transform the world; * Benefit from our Educational Development Program, which offers partnerships with educational institutions at discounted rates; certifications and online courses. * Advance your career through our Internal Recruitment Program, either in Brazil or abroad—we operate in over 17 countries! **\#VivoMinhaCarreira** * Access a series of initiatives designed to improve your physical, emotional, and social well-being! Here, we have **\#VivoBemEstar**, encouraging our team to adopt healthy habits and enjoy a better quality of life! Our employees have access to consultations with nutritionists, psychologists, social workers, telemedicine, and much more! * All our positions are open to persons with disabilities and/or rehabilitated individuals. We foster a culture that values diversity, differences, and individual potential! **\#VivoDiversidade \#VemPraVivo** Important: The only way to apply for Vivo selection processes is via the company’s pages on the Gupy platform https://vivo.gupy.io — no application or hiring fees apply. We are a Telefônica Group company, leader in telecommunications in Brazil. Our purpose is to **Digitalize to Connect** people, businesses, and society as a whole—building a more connected nation and transforming the lives of Brazilians. We aim to expand autonomy, personalization, and real-time choices for our customers, placing them in control of their digital lives—with security and reliability—all backed by Vivo’s renowned quality. To make this possible, we lead a digital transformation process and are revolutionizing our company from within. We’ve implemented agile methodologies across the entire organization, seeking to connect with the most innovative and collaborative ways of working. We act to foster a diverse and inclusive environment that stimulates creativity, drives innovation, and increases engagement. At Vivo, culture is the force that transforms strategy into action. We’re driven by **Purple Passion**—our unique ability to envision, execute, and overcome barriers with entrepreneurial courage, anticipate trends, and build a future we’re proud of. This energy connects diversity, innovation, and sustainability, turning purpose into impact through technology and its infinite possibilities. **To live this essence, we seek people who embody our 5 Passions**—behaviors reflecting who we are and how we make a difference: * **"The customer’s time is now"**: Act immediately on what truly matters to the customer. * **"People are our best technology"**: Adopt a constructive attitude, collaborate, and trust in human connections. * **"Curiosity pays off"**: Act courageously, test new ideas, and learn from every discovery. * **"It can be simpler"**: Get straight to the point, solve with those who matter, and simplify the path. * **"Results are my responsibility"**: Take ownership of your actions and outcomes, recognizing that omissions also generate impact. We believe that **diversity**—in people, experiences, cultures, behaviors, skills, and attitudes—is a differentiator that reflects the society we live in. We have a robust internal program grounded in five pillars: Gender, LGBTI+, Race, Persons with Disabilities (PcD), and 50+—ensuring a more inclusive culture and a more diverse, representative workplace. We are a **technology** company, inspired by diversity and **innovation**, offering space for everyone, supporting and embracing differences. We believe the path to delivering the best experience to our customers begins with providing a great experience to our employees. **\#VemPraVivo**