Telephony Support Assistant

Indeed

Company

Job typeFull-time

Workplace typeOnsite

Experience levelNo experience limit

Education levelNo degree limit

Description

Job Summary: Professional required to provide user support for mobile telephony, mobile device configuration, and inventory control, with emphasis on customer service and administrative routines. Key Highlights: 1. Support for mobile phone and mobile device users 2. Assistance in equipment inventory control 3. Customer service focused on demand resolution SP **Responsibilities and Duties:** * User support for mobile telephony; * Configuration of mobile devices (e\-mail, MDM, and applications); * Assistance in equipment inventory (stock) control; * Opening and tracking service tickets via the operator's platforms (Claro); * Customer/user service focused on demand resolution; * Support for administrative routines related to telephony. **Qualifications and Requirements:** * Experience in user support; * Intermediate knowledge of **Microsoft Office**, especially Excel (VLOOKUP and Pivot Tables); * Familiarity with **Android and/or iOS smartphones**; * Strong verbal and written communication skills; * Interest in developing technology expertise, particularly in mobile telephony; * Prior experience in technical support for telephony or microcomputing is desirable. Minimum Education: Technical Course

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Posted by

João Silva

Indeed · HR

Location

João Silva

Indeed · HR

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