Customer Relationship Assistant

Description

Job Summary: A professional to interact with multiple departments, manage materials, and provide in-person and online customer service, focusing on the customer experience. Key Highlights: 1. Continuous interaction with multiple departments 2. In-person and online customer service 3. Management and assembly of materials ### **Responsibilities and Duties:** * Continuous interaction with multiple departments to improve the customer experience (problem resolution); * Key delivery workflow; * In-person customer service at the office and during events; * Management and assembly of materials included in the customer kit (manuals, terms, keys); * Tracking of received keys for delivery; * Coordination with department analysts during site visits to facilitate customer inspection approvals; * Handling customer requests and incidents in the internal system; * Customer service support via chat during the department's online events; * Scheduling eligible customers for key pickup at the office; ### **Requirements and Qualifications:** * Completed high school or currently pursuing a higher education degree (preferred); * Proficiency in Microsoft Office Suite; * **Preferred:** Intermediate Excel skills ### **Desirable Knowledge:** * Prior experience in the real estate sector will be considered a plus. ### **Essential Benefits** * Meal Voucher and Food Voucher – iFood Benefits * Transportation Voucher – Transport Card or Fuel Voucher (iFood Benefits) * AleaPrev; ### **Health and Well-being** * Health Insurance – No monthly fee for the policyholder; only co-payment applies per use; * Dental Insurance – Optional; * Life Insurance; * Wellhub; * Dr. Alper – Free consultations with specialists across various fields; * Pregnancy Program and Extended Maternity Leave; * Pharmacy Partnership. ### **Quality of Life** * Hybrid Work Model – 2 days per week working remotely; * Flexible working hours; * Birthday leave; * Alo Viva Bem – Exclusive channel dedicated to employees. ### **Career and Development** * Education platform; ### **For You and Your Family** * Daycare allowance for mothers; * Extended Paternity Leave. ### **Additional Benefits and Perks** * Discount on Tenda apartments; * Discount on Alea houses; * Cinemark movie ticket discount; * Christmas Bonus. ### **Work Location** **City:** Fortaleza **State:** Ceará **Country:** Brazil **Address:** Av. Santos Dumont, 3131, Room: 1402, Fortaleza, Ceará, Brazil, 60150162 Minimum Education Level: High School (Secondary Education)