Customer Service Assistant - Jaú/SP

Description

Job Summary: Responsible for supporting agency departments and assisting members with inquiries and guidance on channel usage. Key Highlights: 1. Essential support to agency departments 2. Direct assistance in serving and guiding members 3. Operational formalities support to business managers Responsible for supporting agency departments as well as tasks related to customer service. **Responsibilities and Duties** Assist members by clarifying questions regarding products and services; guide members on using channels (ATM, Sicredi Mobi, Sicredi Internet); support business managers with operational formalities. **Requirements and Qualifications** * Experience in customer service or similar market roles. * Completed or ongoing undergraduate degree. * **ANBIMA CPA, C\-Pro R, and C\-Pro I certifications \- Preferred** * (Check certification updates on the website: https://www.anbima.com.br) **Additional Information** **Benefits:** * Profit-sharing program (PPR); * Meal voucher and/or food voucher; * Health insurance; * Education allowance; * Childcare allowance; * Supplementary pension; * Life insurance; * Gympass; * Birthday leave. **Nice to meet you — we are Sicredi.** Our journey began over 120 years ago as Brazil’s first financial cooperative institution. Today, we continue growing and transforming daily alongside **more than 50,000 employees**. They make us the **Best Place to Work**, once again ranking first according to Great Place To Work Brasil (GPTW). Together with **over 9 million members** across all Brazilian states, we believe in the power of cooperation to **build a more prosperous society and generate positive impact in people’s lives** — a purpose that unites and inspires us, promoting local and sustainable development, education, and financial inclusion. We continue seeking talents who wish to help build a better world — and we want you on board. **\#JoinSicredi!**